Product Expert

20 hours ago

Marikina City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱30,000 - ₱40,000

Apollo.io is a leading go-to-market solution for revenue teams, trusted by over 500,000 companies globally. Founded in 2015, Apollo provides sales and marketing teams with verified contact data for B2B contacts and companies worldwide.

The Role

This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills to support customers.

The Customer Support Specialist troubleshoots and resolves customer issues, optimizes support processes, and contributes to a values-driven culture.

Responsibilities
  • Handle customer inquiries to provide technical and product support effectively.
  • Ask thoughtful questions to troubleshoot and resolve customer issues efficiently.
  • Stay up-to-date on product changes and new features to ensure quality service.
  • Validate workflows with peers and identify patterns in customer feedback to improve processes.
  • Take ownership of ensuring customers understand key features and benefits through clear explanations.
  • Adhere to Service Level Agreements (SLAs), meeting key performance metrics such as resolution time and Customer Satisfaction (CSAT).
Required Qualifications
  • Minimum proven experience of 2 years in at least one entry-level tech Customer Support or Technical Support role.
  • Strong problem-solving skills and ability to adapt to change quickly.
  • Excellent english communication skills with an empathetic approach to customer interactions.
  • Proficiency with support tools and processes like resolution time, CSAT, and ticket volume trends.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
  • Proficiency in tailoring technical explanations for non-technical audiences.
We Value Growth

Apollo.io invests deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact.

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