Product Enhancement Expert

18 hours ago

Marikina City, National Capital Region, Philippines beBeeSpecialist Full time $60,000 - $80,000
Drive Excellence in User Experience

The role of a Product Specialist is pivotal in ensuring the delivery of high-quality user experiences. By effectively managing bugs and feedback, this position plays a crucial part in driving product quality initiatives.

Key Responsibilities
  • Stay well-versed in the product, continuously learning about recent updates and new features to efficiently manage bugs and feedback.
  • Consistently respond to product inquiries from internal customers across designated channels, ensuring timely and accurate support.
  • Create and leverage data-driven insights to influence decisions and drive improvements within your function, actively contributing to better outcomes.
  • Engage in team collaborations, making a positive impact by proactively sharing valuable insights, offering solutions, and addressing potential challenges.
  • Take ownership of key responsibilities, including managing bug reports, feedback reports, metrics, data analyses, and quality audits. Use these insights to identify opportunities to enhance KPIs, guidelines, and processes.
  • Exhibit strong critical thinking by effectively addressing bugs and feedback. Provide constructive feedback, engage with team members, and collaborate with internal customers to resolve knowledge gaps and errors.
  • Successfully manage special projects, trackers, reports, and analyses, while coordinating with relevant stakeholders to ensure timely and efficient delivery.
  • Cross-functionally collaborate with other teams to improve product performance and user experience.
  • Assist in the creation and maintenance of documentation and best practices related to product usage, bug resolution, and feedback management.

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