
Global Mental Health Support Specialist
2 days ago
We are a global health and wellness community on a mission to make health accessible to everyone. Our team is passionate about helping people become their best selves.
The RoleServing as an integral part of our experience, Crisis Helpline Responders provide mental health support to customers and help us reach more people worldwide.
Key Responsibilities- Helpline Response: Ensure timely support for hotline calls, texts, and chats during peak hours.
- Quality Management: Maintain high standards for caller interactions, utilizing scripts and best practices.
- Internal Engagement: Foster effective communication with stakeholders through various channels.
- Organization: Utilize systems to track client information and ensure seamless care coordination.
- Care Coordination: Conduct regular triage and check-ins to ensure patients receive proper follow-up care.
- Collaboration: Work closely with the operations team and fellow coaches to address clients' needs.
- Client-Centric Approach: Demonstrate empathy and proactivity in helping clients in need.
To succeed in this role, you should ideally have:
- 2-4 years of experience as a helpline responder.
- Training in Solution-Focused Brief Therapy (SFBT) or equivalent.
- Certification in Psychological First Aid and Suicide Prevention.
- A Master's degree in Psychology is preferred.
- Excellent communication skills in English and Tagalog.
- Reliability, professionalism, and a willingness to improve and develop.
- Technical know-how for meetings and online courses using Zoom.
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