Remote Service Associate

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomerService Full time ₱18,000 - ₱25,000
Job Overview

We are seeking a highly skilled and experienced professional to support our customer service initiatives as a Remote Service Associate.

This is an opportunity to contribute to high-impact projects with iconic brands. Strong proficiency in English, written and spoken, is required.

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered, please complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Key Responsibilities

The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to multitask effectively.

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Required Skills and Qualifications

Candidates must possess a high school diploma or equivalent, have prior call center experience, and reside within 80 km of our office.

  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Benefits and Incentives

We offer a range of benefits and incentives to support and reward our team members.

  • HMO Coverage plus a dependent
  • Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage
  • Dental Coverage and in-house dental assistance
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Workplace sanitation measures
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Social engagement and recognition programs

Work Environment and Equity

This job operates in a professional office environment, with reasonable accommodation available for qualified applicants or employees with disabilities.

We are committed to equal opportunity and a diverse workforce.

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