Customer Service Representative

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Customer Service Representative Opportunity

We are seeking a highly motivated and dedicated individual to join our team as a Customer Service Representative. This role involves delivering exceptional customer service across phone, email, and chat platforms.

The ideal candidate will have strong written and verbal communication skills, with the ability to work independently and manage multiple priorities. A typing speed of 40+ WPM and accuracy of 95% is also essential.

Experience in voice, email, and chat support as a Spanish-speaking agent is required. Familiarity with Windows PC applications and basic proficiency in Microsoft Office Suite are also necessary.

To be successful in this role, you must be able to adapt to changing situations, learn new systems quickly, and maintain confidentiality while ensuring timely and accurate responses to customer inquiries.

  • Key Responsibilities:
  • Manage inbound and outbound calls with professionalism and empathy.
  • Assist customers via phone, email, and live chat, ensuring timely and accurate responses.
  • Understand customer needs and resolve issues efficiently.
  • Research internal systems to locate missing information and collaborate with other departments as needed.
  • Follow client-specific scripts, policies, and procedures.
  • Use technology platforms to complete tasks and maintain accurate records.
  • Escalate unresolved concerns to supervisors when necessary.
  • Ensure first-contact resolution through effective problem-solving.
  • Maintain confidentiality and comply with data protection standards.
  • Stay current with training materials, system updates, and program changes.
  • Meet attendance and scheduling expectations.
  • Support additional duties as needed to meet business goals.
Requirements
  • Must-Haves:
  • High school diploma or equivalent.
  • Fluent in Spanish and English (spoken and written).
  • Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
  • Typing speed of 40+ WPM with 95% accuracy.
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
  • Strong written and verbal communication skills.
  • Familiarity with Windows PC applications and ability to learn new systems.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Nice-to-Haves:

  • Experience with CRM platforms.
  • Knowledge of conflict resolution and negotiation techniques.

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