Tech Lead

We are seeking an experienced professional to support the development of cutting-edge technologies and enhance Salesforce solutions for clients.

You will collaborate with cross-functional teams to develop custom AI solutions, drive innovation to streamline business processes, and deliver exceptional customer experiences.

This role demands proficiency in Flow, LWC, APEX, and platform features. The ideal candidate will have hands-on experience with Agentforce, a strong track record of configuring Salesforce implementations that include Einstein within Sales Cloud, Service Cloud, and Marketing Cloud.

Key Responsibilities

• Develop and maintain Salesforce applications using APEX and other Salesforce technologies.
• Analyze business processes and translate them into effective Salesforce solutions.
• Design, configure, and maintain Salesforce lab demo environments to support testing, demonstrations, and training sessions, ensuring optimal performance, security, and data integrity.
• Manage Salesforce projects from conception to implementation, ensuring they align with business objectives.
• Collaborate with cross-functional teams, delegating tasks to all project team members in order to deliver high-quality projects that use AI in Salesforce.
• Lead projects by being the primary point of contact for clients and Project Managers, along with being accountable for each project team member's performance within the project.
• Provide technical support and training to users as needed, including explaining Generative AI fundamentals.
• Stay updated with Salesforce releases and recommend improvements leveraging new features, especially around Agentforce, Data Cloud, and AI capabilities.

Required Skills and Qualifications:

• 5+ years experience developing specifically for Salesforce, specifically in Sales & Service Cloud.
• Hands-on experience with Agentforce - yes, we know it's brand new - but we're looking for more than just surface-level exposure. Ideally, you've spent time actively configuring and working within the tool, not just watching the demo.
• Preferred experience: Agent Studio (Copilot) Prompt Builder, OOTB AI GenAI & Predictive Features (Case Classification, Predictive tooling, etc), DataCloud (External Data Input), structured and unstructured data, and embedding into systems, Experience Cloud (MIAW, Omni-Channel setup experience).
• Exposure and experience with Generative AI technologies or capabilities.
• Hands-on experience working with data sources, APIs, and integration tools to ensure seamless data flow and accurate data management within the Salesforce ecosystem.
• Experience with data management and governance best practices including privacy and consent.
• Detailed understanding of the development of modules within Salesforce and how those modules tie into a broader solution.
• Proficiency in programming using Salesforce.com, Java, JavaScript, and XML and their use in the development of CRM solutions.
• Bachelor's or Master's degree in Computer Science, MIS, IT or other computer related disciplines.
• Ability to work within a virtual global team environment and contribute to the overall timely delivery of multiple projects.
• Strong communication skills – written, verbal and interpersonal.
• Self-motivated with strong analytical and problem-solving skills.
• At least 3 Active Salesforce Certifications

Benefits:

As an independent contractor, you will be responsible for your own taxes and insurance, and will not be entitled to benefits such as health insurance, paid time off, or retirement plans.

Additional Information:

Please note that this is an independent contractor position, and you will be considered self-employed for tax purposes.