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Technology Operations Manager

2 weeks ago

Manila, National Capital Region, Philippines Indra Philippines, Inc. Full time

Job Summary

The Technology Operations Manager will be responsible for leading the IT Operations team and ensuring the smooth operation of our IT services. This includes monitoring and evaluating operational performance, analyzing data to identify areas for improvement, and providing guidance and support to team members.

Main Responsibilities

  • Lead the IT Operations team and provide technical leadership to ensure the smooth operation of IT services
  • Monitor and evaluate operational performance to ensure alignment with company goals
  • Analyze data to identify trends and opportunities for improvement
  • Provide guidance and support to team members to improve operational efficiency and effectiveness
  • Coordinate team efforts to resolve service interruptions and other operational issues
  • Work closely with the Service Delivery Manager on operations project schedule, budget, resource plan, and deliverables compliance
  • Manage projects involving new product development/deployment or changes in technology

Requirements

  • Bachelor's degree in business, operations, or IT-related field
  • 5+ years of experience in operational management
  • ITIL Certified and other IT certifications (e.g., Microsoft, Lean, etc.) would be an advantage
  • Solid understanding of operational processes and systems
  • Excellent leadership skills
  • Excellent communication and interpersonal skills
  • Experience in managing and supervising a team in delivering high-quality work outputs and team performance
  • Experience in addressing complex issues and demonstrated incident/problem management skills
  • Proficient in Microsoft Office and other related software
  • Demonstrated stakeholder engagement skills