Technology Operations Analyst Role

5 days ago

Manila, National Capital Region, Philippines Allegis Group Services, Inc. Full time

Allegis Group Services, Inc.

We are a company that is passionate about transforming the way businesses acquire talent. Our integrated solutions drive results by delivering client-focused services worldwide.

We draw upon decades of experience to design innovative tools and processes. We develop competitive practices that position organizations for growth and deliver insights needed to succeed in today's global marketplace.

Job Overview

The Technology Operations Analyst role involves working closely with our Program Office (PO) teams to sustain and evolve critical technologies. This position requires developing strong partnerships, expertise, and oversight with technology partners to ensure they provide world-class service and commit to continuous improvement.

This technical subject matter expert will analyze recurring technology incidents and identify areas of operational efficiencies for program improvements and growth. They will provide strategic consultation or resolution to our POs, clients, and technology partners.

This role drives significant improvements in PO processes, technologies, operations, efficiencies, and profitability.

  • Support new user administration, including internal and external user provisioning
  • Maintain internal and external process documentation to support user provisioning
  • Support user security updates, including user role permissions and Identity management
  • Understand business operations, goals, and strategies of all POs for their assigned VMS technology and contribute to their success.
  • Work closely with technology partners to align and lead them toward client objectives, account goals, and priorities.
  • Act as the escalation point for POs about the VMS technology.
  • Collaborate with other Professional Services team resources to serve our POs and Clients better.
  • Establish open communications with technology partners and PO teams.
  • Provide best-in-class solutions and expertise for all technology support processes, incidents, and service requests.
  • Be consulted and support Technology Operations workstream for new program implementations, technology implementations, and program expansions.
  • Lead planning, facilitation, and communication activities for significant technology releases for assigned accounts to ensure quality.
  • Oversight for all technology service requests (enhancements, configuration changes, etc.) for their specified technology accounts to ensure appropriate levels of documentation, planning, vetting, prioritization, and testing to ensure quality implementation.
  • Facilitate and participate in Client meetings around VMS technology issues, demos, or future service requests as required by PO.
  • Conduct Operational Assessments with technology partner and PO on identified Client accounts. Responsible for driving agreed-upon deliverables.
  • Analyze overall incidents and service requests to identify gaps in functional areas to drive problem resolution for items identified.

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