Chief Customer Experience Officer

2 days ago

Taguig, National Capital Region, Philippines beBeeExperience Full time ₱50,000 - ₱70,000
Customer Experience Lead">

We are seeking a skilled professional to lead our Customer Experience Team. This key role focuses on improving the shopping experience for customers and representing their interests in all business decisions.

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This involves emphasizing the importance of customer feedback and insights, which will help drive business growth and success.

">About the Role">
  • Lead and develop the Customer Experience Team to enhance customer satisfaction.
  • Represent customer interests in business decisions by highlighting customer feedback and insights.
  • Maintain and report on customer experience Key Performance Indicators (KPIs); ensure follow-up on action items.
  • Collaborate with cross-functional teams to implement customer-centric solutions and manage escalation processes.
  • Foster a culture of continuous learning and professional growth within the team.
">Qualifications">
  • Minimum 2 years of experience in a similar leadership role.
  • Strong grasp of the English language, including spoken and written.
  • Proven ability to effectively lead and manage team members.
  • Good problem-solving skills and confidence when facing challenges.
  • Continuous learning and growth mindset.
  • Good interpersonal & communication skills; positive work attitude.
  • Good analytical and problem-solving skills.
  • Able to have the right follow-up and monitoring of action items and KPIs.
  • A responsible team player who works well with others.
  • Able to make good decisions independently.
  • Conflict Resolution and Decision-Making.
  • Crisis Management and Customer Feedback Integration.
">What We Offer">
  • Opportunity to collaborate with world-class professionals in a dynamic work environment.
  • Chance to grow and develop both professionally and personally.
  • Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion.
  • Openness to new ideas and initiatives.
  • Great benefits package including remote work, paid holidays, Learning subsidy, and more.
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