Desktop Engineer
4 days ago
We are seeking an experienced Service Desk Analyst to join our team. As a key member of our service delivery team, you will provide technical support to our customers, working closely with internal teams to resolve issues efficiently.
Main Responsibilities:- Respond to requests for technical assistance and escalate complex issues.
- Diagnose and resolve desktop/laptop/portable device hardware, software, and operating issues.
- Perform basic administration tasks, such as password resets and account creations/deletions.
The ideal candidate will possess a strong understanding of technical backup processes, network troubleshooting skills, and experience with Unified Communication hardware/software. A Bachelor's degree in Computer Science or a related field is required, along with relevant certifications or work experience.
RequirementsTo succeed in this role, you must have:
- Experience in configuring and troubleshooting Windows-based desktop/laptop hardware and software platforms.
- Strong analytical skills and the ability to work independently.
- Excellent communication and interpersonal skills, with the ability to interact with all levels in the organization.
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