Technical Support Specialist

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeTechnical Full time ₱800,000 - ₱1,200,000

About the Role

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  • The Technical Support Advocate plays a crucial role in delivering top-notch client experiences and creating meaningful connections with diverse customers worldwide.">
  • This position involves providing technical troubleshooting, feature explanation, and best practice guidance for our product in a fast-paced environment.">
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    • Key Responsibilities:">
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      • Provide exceptional technical support via phone, email, and chat.">
      • Respond promptly to inquiries in line with SLAs.">
      • Diagnose and resolve technical issues efficiently.">
      • Escalate complex issues appropriately.">
      • Stay updated with evolving technologies and process changes.">
      • Participate in training to enhance skills.">
      • Share knowledge with the team and assist in onboarding new members.">
      • Ensure customer satisfaction through prompt responses.">
      • Support and collaborate with team members.">
      • Tackle additional tasks as needed.">
      ">

Your Qualifications

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  • You are an analytical thinker attentive to details.">
  • You have at least 3 years of technical support experience, supporting customers via email and chat.">
  • You possess basic knowledge of web and mobile applications.">
  • You have experience with SaaS products.">
  • You are passionate about creating exceptional customer experiences.">
  • You thrive in dynamic environments.">
  • You are metrics-driven with high-volume interaction handling skills.">
  • You possess strong conflict resolution and communication skills.">
  • You have creative problem-solving abilities.">
  • You exhibit good judgment and empathy.">
  • You work proactively with minimal supervision.">
    • ">
    • Bonus Requirements:">
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      • You can identify opportunities for contribution and growth.">
      • You gather and share customer insights for continuous improvement.">
      • You have experience working remotely with little supervision.">
      • You know SQL and databases.">
      • You are familiar with log-monitoring tools like Datadog.">
      • You possess proficiency in English (written and spoken).">

Why We're a Great Fit

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  • We seek impact-driven individuals who champion our core values: Curious, Dynamic, and Authentic.">
  • We offer a dynamic environment where you can grow and achieve your purpose.">
  • We value your unique talents and quirks.">
  • We empower you to make a bold impact.">

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