Technical Solutions Innovator

3 days ago

Calamba, Calabarzon, Philippines beBeeTechnical Full time $90,000 - $120,000
As a Technical Solutions Engineer, you will be at the forefront of delivering exceptional customer experiences. Your role will involve solving complex engineering problems that directly impact our customers' success. You will work at the intersection of customer experience and deep technical problem-solving, becoming the bridge between our customers and our engineering team.

What You'll Do:

  • Debug complex API failures, LLM hallucinations, and integration bugs using production tools
  • Analyze system traces in Honeycomb and other observability platforms
  • Write and deploy JavaScript code snippets for customer website integrations
  • Perform root cause analysis on system-level issues and data inconsistencies

AI & LLM Expertise:

  • Troubleshoot and optimize prompt engineering configurations
  • Diagnose LLM response issues and implement solutions
  • Work with AI model behaviors and performance optimization
  • Debug autonomous agent workflows and decision-making processes

Integration & Development:

  • Fix customer integration issues through code modifications
  • Deploy and maintain JavaScript implementations for Live Chat and Shopping Agent features
  • Work with REST APIs, webhooks, and third-party integrations
  • Create technical documentation and implementation guides

Customer Engineering:

  • Conduct technical deep-dives with customer engineering teams
  • Lead complex technical implementations and migrations
  • Provide architectural guidance for customer integrations
  • Escalate and collaborate with Product Engineering only when necessary

Process & Documentation:

  • Own technical investigations from initial report to final resolution
  • Create detailed technical documentation and runbooks
  • Build debugging workflows and troubleshooting guides
  • Contribute to internal tools and automation

Requirements:

  • 3+ years of software engineering experience with production systems
  • Strong programming background in JavaScript, Python, or similar languages
  • API debugging expertise - REST APIs, JSON, HTTP protocols, authentication
  • Production systems experience - logs analysis, monitoring tools, system debugging
  • Database knowledge - SQL queries, data analysis, performance troubleshooting

Preferred Skills:

  • Experience with LLMs, prompt engineering, or AI model integration
  • Understanding of machine learning concepts and model behavior
  • Experience with AI APIs (OpenAI, Anthropic, etc.)

Why Join Us:

  • Make a real impact. Your work directly shapes our product and company.
  • A Voice that matters. In a small team, every perspective counts—yours included.
  • Working at Siena. We are a fully remote, globally distributed team working at the bleeding edge of CX and generative AI.
  • Competitive compensation.
  • Flexible time off. Take at least 15 days—more if you need it.
  • A Learning budget. If you're growing, so are we.
  • The thrill of building something new. Join us at a stage where your contributions matter most.
  • Tackling meaningful challenges. We're redefining how work gets done through AI.

Our Values:

  • Curiosity and creativity: You always seek new knowledge, ask questions, and explore different perspectives to deepen your understanding.
  • Customer empathy: You are driven by our customers' success. You see needs they can't articulate.
  • Resilience: You bounce back from setbacks, adapt to change, and thrive in the face of challenges.
  • Ownership and autonomy: When things break, you fix first, explain later.
  • Relationships: You create bonds with your colleagues - building trust and sharing success.
  • Craft and speed: You balance vision with pragmatism. Your standards pull everyone higher.
  • Open and direct: You share and receive feedback. You are open about what's working and what not.

AI-First Tooling:

  • Perplexity Pro account
  • ChatGPT Pro account
  • Claude Pro account
  • Quarterly budget for experimenting with new AI tools
  • A culture that encourages AI experimentation and adoption

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