Academic Support Specialist

6 days ago

Rizal, Philippines beBeeSupport Full time ₱3,840,000 - ₱5,320,000

Job Overview

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As a key member of our global support team, you will play a vital role in addressing general and non-technical inquiries through support email. Your contributions may also evolve to include additional responsibilities as business needs develop. When utilization of the primary function is low, this position will also assist with proctoring tasks.

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This full-time salaried position requires shift work, including evenings and weekends. Shift hours for this role operate on a 24/7 schedule to ensure continuous support and coverage.

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Key Responsibilities:

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  • Serve as a trusted point of contact for Learners and prospective Learners.","
  • Proactively address Learner concerns by making thoughtful suggestions and taking appropriate actions to resolve issues effectively.","
  • Direct Learners to relevant resources, ensuring they have access to necessary tools, policies, and support services.","
  • Assist with new Learner orientation, providing guidance on company processes and available resources.","
  • Analyze Learner data and metrics to identify at-risk Learners and provide tailored advice and interventions.","
  • Encourage Learners to build accountability for their decisions and understand the impact of their actions on their academic success.","
  • Maintain accurate records of Learner interactions and relevant data as required.","
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Requirements:

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We are seeking an individual with excellent interpersonal and customer service skills, able to engage effectively with diverse groups. Strong attention to detail, coupled with exceptional analytical and investigative skills, are also essential. Experience working remotely, customer service ticket systems, and IT concepts and tools are highly desirable.

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Working Conditions:

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Consistent internet connection with at least 100 mbps speed is required. This role is a work-from-home setup, thus reliable connectivity is crucial.

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