
Business Collections Specialist
4 days ago
Key Responsibilities:
- Conduct regular quality reviews to ensure accuracy and timeliness of Credit Limit Update, Cash Applications, Order Releasing, Credit & Collection Strategies.
- Provide timely feedback to associates for internal findings using the agreed Coaching Pattern and documentation.
- Share best practices to improve performance in Unallocated Cash, Order Releasing, and reduction in aging and past due performance.
- Resolve escalated inquiries from customers and internal associates/leaders related to Cash Applications, Past Due & Outstanding, Order Releasing, and Credit Management.
- Plan, Monitor, organize, and communicate activities for Credit Management (Order Release and Credit Limit Update), Cash application, Past Due Collection to meet targets.
- Monitor and report underpayments, overpayments, and provide direct and timely feedback to associates to resolve unallocated/unapplied payments.
- Monitor and report buckets aging, past due, and outstanding to ensure each ledger's 60 days and above past due items are attended and resolved.
- Monitor and report accuracy and timeliness of Orders being released, blocking/unblocking of accounts, sending accounts to legal, dunning and raise to local and challenges to resolve items.
Required Skills and Qualifications:
- Bachelor's/College Degree in Accountancy or Finance or any Business Course.
- Experience as a Collection Analyst in business to business collections environment.
- Basic knowledge of SAP AR preferred.
- Knowledgeable of Customer / Account Reconciliation.
- Exposure to OTC/OTR processes preferred.
- Proficiency in basic accounting principles, including debits and credits, the basic accounting equation, adjustment, billing, credits, and claims processing.
Additional Requirements:
- Amenable to work on day shift.
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