Social Media Manager Position

17 hours ago


Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time

We are seeking a skilled Social Media Manager to join our team at Staff Outsourcing Solutions.

Job Summary

The ideal candidate will have experience in managing social media platforms, utilizing generic responses to communicate with users, and redirecting conversations to focus on getting individuals into treatment for substance abuse and mental health services.

This is a full-time position that requires adaptability, assertiveness, and the ability to handle sensitive situations. The successful candidate will be part of a tight-knit team that prioritizes communication, training, and career growth.

Key Responsibilities:
  • Utilize pre-configured generic responses to communicate with users and formulate personal responses when warranted.
  • DIRECTLY guide users into employee-driven conversations.
  • Redirect users to ensure the main focus is solely on getting them into treatment.
  • Weeding out browsers from those seeking treatment.
  • Convincing browsers to consider treatment by asking directive questions.
  • Collecting pertinent information from qualified users, including name, DOB, phone number, and insurance company name (if private insurance).
  • Relaying this information to our team to either check insurance or confirm scheduled calls.
  • Properly disposing of leads in our online platform (qualified, not qualified, follow-up, etc.).
  • Maintaining communications with qualified users using online platforms for scheduling chat-follow-ups, check-ins, etc.
Requirements:
  • Assertive and level-headed demeanor.
  • Understanding of how people act and react when using substances or experiencing mental health crises.
  • Able to handle sensitive situations, including suicidal ideations.
  • Familiarity with Meta Platform on Facebook.
  • Background in recovery or related field a plus.
Benefits:
  • Competitive salary package with regular appraisals.
  • Equipped with the latest technologies.
  • Monthly incentive rewards for successful orders and attendance productivity.
  • Full-time employment with opportunities for career growth.
  • Holiday and night differential premium pay rates.
  • HMO/health insurance.
  • Paid leaves after 6 months.
About Us:

Staff Outsourcing Solutions is a dynamic company that values communication, teamwork, and career growth. We offer a stable job environment with opportunities for advancement. If you're looking for a challenging role that offers personal and professional growth, apply today



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