Customer Experience Analyst

8 hours ago

Angeles City, Central Luzon, Philippines beBeeAnalytical Full time

We are seeking a highly skilled Quality Assurance professional to join our team. The ideal candidate will have a strong analytical mindset and excellent communication skills.

Key Responsibilities:
  • Evaluate customer transactions to ensure accurate and consistent information is provided.
  • Develop and maintain performance metrics to drive KPI performance.
  • Collaborate with internal teams to strengthen relationships and improve service quality.
Requirements:
  • Advanced-level knowledge of Excel and MS Office.
  • Strong analytical skills, including data interpretation and trend identification.
  • Excellent verbal and written communication skills.
  • Pro-active in developing trust and professional rapport with employees and team members.
Additional Information:

All your information will be kept confidential according to EEO guidelines.

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