
Operational Efficiency Specialist
1 day ago
We seek a meticulous and innovative process manager to establish and refine operational efficiency protocols for our US-based team. You'll be instrumental in streamlining workflows, automating backend processes, and ensuring seamless collaboration among cross-functional teams.
Key Responsibilities:- Develop, manage, and optimize project management processes and workflows for US teams.
- Design and implement backend operations that support program managers and cross-functional teams.
- Create automation workflows in Airtable, Retool, Zapier, n8n, Make, and NetSuite.
- Test, troubleshoot, and deploy workflow solutions, ensuring alignment with the team's needs.
- Identify customer pain points and develop backend process improvements for smoother product adoption.
- Serve as a liaison between US-based teams and product teams for workflow optimization.
- Analyze data using Excel pivot tables and VLOOKUP to track, measure, and improve processes.
- Maintain accurate documentation of workflows, SOPs, and process changes.
- Foster strong working relationships with the US team to drive ongoing efficiency.
- Workflow Automation: Airtable, Retool, Zapier, n8n, Make, NetSuite
- Project Management: Asana, Monday.com, ClickUp, Jira, Confluence
- ERP Systems: NetSuite
The ideal candidate will have 3-5 years of experience in workflow creation and process management, excellent English communication skills, and proven experience in remote team efficiency.
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