Product Support Specialist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeAdvocate Full time $40,000 - $80,000
Technical Support Role

We are seeking a highly skilled technical support professional to join our team.

  • This role involves providing hands-on technical troubleshooting, feature explanations, and best practice guidance for our product.
  • The Technical Support Advocate will support customers, partners, and colleagues in a fast-paced environment, maintaining professionalism, understanding our services, and ensuring high client satisfaction.
Key Responsibilities

  • Provide technical support via phone, email, and chat
  • Respond promptly to customer inquiries in accordance with SLAs
  • Diagnose and resolve technical issues efficiently
  • Escalate complex issues when necessary
  • Stay updated with evolving technologies and adapt to process changes
  • Participate in training to enhance skills and knowledge
  • Share knowledge with the team and assist in training new members
  • Deepen understanding of client products and services
  • Ensure customer satisfaction through prompt responses
  • Support team collaboration and take on additional responsibilities as needed
Requirements

  • At least 3+ years of technical support experience, primarily supporting via email and chat
  • General knowledge of web-based and mobile applications
  • Experience with SaaS products
  • A passion for creating exceptional customer experiences and exceeding expectations
  • The ability to thrive in a dynamic environment
  • Metrics-driven with experience handling high volumes of interactions
  • Strong conflict resolution skills and even temperament
  • Effective written communication skills, conveying tone appropriately
  • Creative problem-solving abilities
  • Excellent judgment and empathy
  • A proactive attitude with minimal supervision
Benefits

  • Private Health Insurance
  • Paid Time Off
  • Training & Development
Plus Requirements

  • Support team initiatives and collaborate on projects
  • Identify opportunities to contribute to team growth
  • Gather and share customer insights to improve experience
  • Passion for customer experience
  • Experience working remotely as part of a team with little supervision
  • Knowledge of SQL and databases
  • Experience with log-monitoring tools like Datadog
  • Proficiency in English (written and spoken)

  • Product Support Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeCustomerSupport Full time ₱400,000 - ₱600,000

    Product Support Specialist Job DescriptionWe are seeking an experienced customer service professional to join our team as a product support specialist.Key ResponsibilitiesProvide exceptional customer service by addressing inquiries and resolving issues.Assist customers with technical problems, offering solutions and guidance.Collaborate with other teams...

  • Product Support Specialist

    3 days ago

    Iloilo City, Western Visayas, Philippines beBeeAnalytical Full time ₱500,000 - ₱850,000

    We are seeking a skilled individual to join our team as a Product Support Specialist. This role plays a critical part in managing the initial triage of product-related tickets escalated from our frontline helpdesk.Review and categorize incoming tickets, ensuring proper prioritization.Conduct investigations using internal tools, system logs, and documentation...

  • Product Support Specialist I

    2 weeks ago

    Iloilo City, Western Visayas, Philippines RELX Full time

    OverviewLexisNexis ThreatMetrix is an enterprise solution for digital identity intelligence and digital authentication that is trusted by over 5,000 leading global brands to inform daily transaction decisions. By combining digital identity insights built from billions of transactions with leading analytic technology and embedded machine learning, our fraud...

  • Apparel Production and Procurement Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeApparel Full time ₱600,000 - ₱800,000

    Job Title: Apparel Production and Procurement SpecialistAn experienced Apparel Production and Procurement Specialist is sought to manage clothing and leather goods procurement. This individual will oversee the entire supply chain process, from raw materials to finished products.Main Responsibilities:Negotiate with suppliers to secure optimal pricing and...

  • Product Support Analyst

    2 weeks ago

    Iloilo City, Western Visayas, Philippines GECO Asia Pte Ltd Full time

    Product Support AnalystWe are expanding our support operations and seeking a detail-oriented, technically capable Product Support Analyst to join our growing team. This position plays a critical role in managing the initial triage of product-related tickets escalated from our frontline helpdesk. You will serve as the first line of technical escalation,...

  • Product Mapping Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeEcommerce Full time $6,500 - $7,800

    Job OpportunityWe are seeking a detail-oriented product specialist to join our team in a remote work arrangement.This role involves accurately mapping products to eBay's catalog and assigning them to the correct categories to enhance visibility, search relevance, and sales performance.The ideal candidate will have experience with eBay listing tools and a...

  • Remote Production Coordinator

    2 days ago

    Iloilo City, Western Visayas, Philippines Design Pickle Full time

    OverviewRemote Production Coordinator at Design Pickle. This role focuses on coordinating a team of creatives, optimizing client production schedules, and ensuring all work is completed on time and to the client\'s satisfaction.Reports to: Production Specialist. On a daily basis, works closely with Creatives, Quality Specialists, Team Coordinators, and other...

  • Technical Support Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeSupport Full time ₱7,200 - ₱8,400

    Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team. This role requires expertise in technical support, customer interactions, product demonstrations, and CRM systems.Key Responsibilities:Handle inbound and outbound calls to assist customers with technical issues and product inquiries.Conduct live product...

  • Product Strategist

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeProductSpecialist Full time $900

    Product Development Specialist RoleWe are seeking a detail-oriented Product Development Specialist to join our team. The ideal candidate will have expertise in product and packaging development processes, with a strong ability to manage timelines and deliverables across multiple projects.The role is responsible for leading product and packaging development...

  • Product Development Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeDevelopment Full time $60,000 - $85,000

    Job OverviewWe are seeking a highly organized and skilled Product Development Specialist to lead our product development process from concept to commercialization.This role requires a strong attention to detail, excellent communication skills, and experience in project management. The ideal candidate will have a good understanding of Western consumer markets...