Product Support Engineer
3 days ago
We're seeking a motivated and experienced Solutions Engineer to join our Revenue Operation Department. In this role, you'll be responsible for providing technical support to Sales and Customer Success teams, developing and delivering product demonstrations, and contributing to proposal responses.
Key Responsibilities:- Customer Engagement & Solution Design:
- Engage with customers to understand their needs and develop solutions that meet those needs.
- Design and present solutions to customers, highlighting the benefits and value of our products.
- Work with cross-functional teams to design and implement solutions.
- Support Sales and Customer Success teams in achieving revenue goals by providing technical expertise.
- Develop and deliver product demonstrations to customers.
- Contribute to proposal responses, ensuring that they accurately reflect the capabilities of our products.
- Share knowledge and best practices with internal teams to ensure that everyone has the information they need to succeed.
- Collaborate with colleagues to identify areas for improvement and implement changes.
- Represent the company at conferences, demonstrations, and customer visits.
- Answer technical questions from customers and address any issues that may arise.
- Invest in your own development, staying up-to-date with the latest technologies and techniques.
- 2-4 years of experience in a Solutions Engineering or similar technical customer-facing role.
- Strong understanding of our product suite, including front-end and back-end functionality.
- Ability to troubleshoot technical product functional issues, sales processes, and propose solutions.
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