Insurance Support Specialist

3 days ago


Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time
Nityo Infotech Philippines Job Opportunity

We are seeking a highly skilled and experienced CSR / Admin Support Specialist to join our team. The ideal candidate will have a background in insurance and excellent customer service skills.

Key Responsibilities:
  • Provide support to members during their availment, responding to concerns and inquiries via phone or email communications.
  • Screen and assess coverage or non-coverage availments for quick response or resolution of cases.
  • Document all captured transactions in the call management suite.
  • Respond to availment queries and complaints, escalating them to the relevant departments or units as needed.
Requirements:
  • Bachelor's degree in a relevant field or equivalent work experience.
  • At least 2 years of relevant experience in customer service and/or administrative roles, preferred.
  • Background or experience in an insurance company or an outsourcing company doing life and/or health insurance operations, an advantage.
  • Proficient computer skills, including MS Office (Word, Excel, PowerPoint).
  • Willingness to report on-site and/or assigned location, daily.
  • Open to working in different shifts, as defined by Client requirement (APAC, EMEA, North America).
Benefits:
  • Salary: up to 25,000 + complete benefits.
  • Set up: Onsite – Full Time.
  • Location: Eastwood QC.
  • Schedule: Must be open for Shifting Schedule.


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