Telephone Operations Specialist

1 week ago


Manila, National Capital Region, Philippines Shangri-la Hotels and Resorts Group Full time
Join Our Team Today

We are seeking a highly motivated and experienced Telephone Operations Specialist to join our team at Shangri-La The Fort, Manila. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our hotel.

About the Role:

The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests. Key responsibilities include:

  • Managing incoming and outgoing calls to provide exceptional customer service
  • Processing reservations and other guest requests in a timely and efficient manner
  • Coordinating with other departments to ensure seamless delivery of services
  • Identifying opportunities to improve processes and contribute to business growth
Requirements:
  • A college degree in Hospitality or a related field
  • 1-2 years of experience in the hospitality industry
  • Excellent communication and problem-solving skills
  • Able to work effectively in a team environment
  • Flexible and adaptable with a positive attitude

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