TELEPHONE SALES REPRESENTATIVE

1 week ago

Manila, National Capital Region, Philippines MCI Full time
TELEPHONE SALES REPRESENTATIVE (Full-Time & Part-Time)

MCI

Negotiable

On-site - Manila Fresh Graduate/Student Diploma Part-time

Job DescriptionDescription

CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS

We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world.

There are a wide variety of project openings available. Schedules vary by site and program; however, we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management.

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team
  • Ensure first call resolution through problem-solving and effective call handling
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements

WONDER IF YOU ARE A GOOD FIT?

It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data entry utilizing a computer
  • The ability to read and speak English fluently
  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Ability to work regularly scheduled shifts within our hours of operation including the training period
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)
  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience

All MCI Locations
  • Must be authorized to work in the country where the job is based.

Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy
  • Paid Time Off Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars
  • Health Benefits Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings Secure your future with retirement savings programs, where available.
  • Disability Insurance Short- and long-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance Access life insurance options to safeguard your loved ones.
  • Career Growth With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code Be comfortable while you work.

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
#J-18808-Ljbffr

  • Sales Representative

    4 days ago

    Manila, National Capital Region, Philippines Branders Inc. Full time

    The Contact Center Representative acts as the primary point of contact for customers and is responsible for all account management, selling activities, sales goal achievement, increase brand awareness, as well as handling customers' transactions including but not limited to Order status, Claims, Order Tracking, Uploading artwork, etc. The Contact Center...

  • Medical Sales Representative

    5 days ago

    Manila, National Capital Region, Philippines Guill-Bern Corporation Full time

    We're Urgently Hiring: Technical Sales RepresentativeJoin our dynamic team at Guill-Bern Corporation and bring your expertise to the forefrontIf you have a passion for giving solutions, a strong sales background, and excellent communication skills, we want to hear from youQualifications:Experience in Sales (preferably in the technical or laboratory...

  • Sales Representative

    3 weeks ago

    Manila, National Capital Region, Philippines Kelin Graphics System Corp. Full time

    Responsibilities of Sales Service Representative1.Customer Support: Sales Service Representatives act as the primary point of contact for customers. 2.Order Processing: Sales Service Representatives are responsible for processing sales orders accurately and efficiently.3.Sales Assistance: Sales Service Representatives provide assistance to the sales team in...

  • Business Development Representative

    5 days ago

    Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full time

    This is WFH until notice and on a Night Shift schedule (Supporting AMER region)The Business Development Representative (BDR) drives growth in the client's services and solutions. The BDR qualifies and prioritizes leads and prospects by articulating their value proposition, messaging, and understanding customer needs and requirements. This position requires...

  • SALES SUPERVISOR

    5 days ago

    Manila, National Capital Region, Philippines Wills International Sales Corporation Full time

    The Sales Supervisor is responsible for overseeing and supporting a team of sales representatives to ensure they meet or exceed sales targets. This role involves coaching, training, and monitoring the performance of the sales team, as well as assisting in the development and execution of sales strategies.Team Leadership:Supervise and lead a team of sales...

  • Sales Representative

    1 week ago

    Manila, National Capital Region, Philippines Fireprotect Inc. Full time

    SALES REPRESENTATIVE JOB DESCRIPTIONResponsible for generating leads and meeting sales goalsHandle sales leads, foster customer relationships, and conduct sales presentationsPrevious sales experience is an advantage, but even with no experience, as long as you're hard working, willing to learn, and interested in sales, you can try out this positionSALES...

  • Sales Representative

    4 days ago

    Manila, National Capital Region, Philippines Nutreco Full time

    Sales Representative (1x Visayas, 1x Mindanao)Apply locations: Manilla, PhilippinesTime type: Full timePosted on: Posted 30+ Days AgoJob requisition id: VAC18108The Sales Representative professionally promotes and sells Trouw Nutrition's value proposition and services to existing and potential customers and establishes and maintains good relations at all...

  • Sales Executive Officer

    3 weeks ago

    Manila, National Capital Region, Philippines S&L FINE FOODS, INC. Full time

    S & L Fine Foods, Inc is one of the Philippines' fast-growing importer & distributor of fine foods from Australia, Europe, Asia and the USA. We cater to hotels, restaurants, catering, retail, and other food service establishments. We are looking for Sales Executive Officers as we look to accelerate the growth of our business. The successful candidate will...

  • Sales Representative

    2 weeks ago

    Manila, National Capital Region, Philippines 8 Aces Marketing Full time

    This is a full-time on-site role for a Sales Representative at 8 Aces Marketing located in Metro Manila. The Sales Representative will be responsible for generating leads, prospecting new clients, demonstrating product features, negotiating contracts, and closing sales deals.QualificationsSales and Marketing skillsExcellent communication and interpersonal...

  • Sales Representative

    4 days ago

    Manila, National Capital Region, Philippines TDCX Full time

    Job DescriptionWe are seeking a highly skilled Sales Representative to manage the full sales cycle in one Global Leader Account about ePayment Gateway Solution.The ideal candidate will have at least 1 year of experience in Sales, preferably B2B, and possess a Bachelor's Degree or Associate's Degree in any field.Identify high-potential prospective users from...

  • Sales Representative

    6 days ago

    Manila, National Capital Region, Philippines LJ Pearls Corp Full time

    About the roleThis is a full-time Sales Representative/Sales Demo role based in Metro Manila with LJ Pearls Corp', a leading jewellery manufacturer and retailer. As a Sales Representative, you will be responsible for promoting and demonstrating our high-quality pearl products to potential customers, driving sales and expanding our customer base.What you'll...

  • Sales Representative

    4 days ago

    Manila, National Capital Region, Philippines RYCO, INC. Full time

    About the roleRYCO, INC.' is seeking a motivated and driven Sales Representative to join our dynamic sales team. As a Sales Representative, you will be responsible for generating new business opportunities, building and maintaining strong relationships with clients, and driving revenue growth for the company. This is a full-time, in-person role.What you'll...

  • Sales Representative

    1 week ago

    Manila, National Capital Region, Philippines Trouw Nutrition Full time

    The Sales Representative professionally promotes and sells Trouw Nutrition's value proposition and services to existing and potential customers, establishing and maintaining good relations at all levels. The Sales Representative contributes to, implements, and realizes the sales/account plan for the assigned account/portfolio, acquires and retains...

  • Sales Representative

    5 days ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    SALES REPRESENTATIVEWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of the BEST among BPO companies worldwide.WHAT IS A SALES REPRESENTATIVE?Our awesome client, a solutions provider based in the...

  • Sales Representative

    4 weeks ago

    Manila, National Capital Region, Philippines Aratum Philippines Full time

    We are looking for a driven and resourceful Sales Representative to join our dynamic team on a project-based arrangement. This role is ideal for fresh graduates who are eager to kickstart their careers in sales and business development. As a Sales Representative, you will focus on identifying, engaging, and converting potential customers to drive revenue...

  • Senior Inside Sales Representative

    1 week ago

    Manila, National Capital Region, Philippines Oracle Full time

    Oracle National Capital Region, PhilippinesWe are looking for enthusiastic and motivated individuals with inside sales experience to join our NetSuite AMO team. The successful candidate must have a strong positive attitude and telephone skills, aggressively prospect to handle a large volume of accounts, potential to be a good field sales, and have good...

  • Inside Sales Representative

    1 hour ago

    Manila, National Capital Region, Philippines Creathink Solutions Full time

    Work From Home About Our Client: Our client shares a passion for creating gorgeous smiles. Their practice is the home of Smile Makeover, a multidisciplinary suite of dental services that help bring out the best in patients' smiles. In addition to our client's cosmetic services, they also offer preventive dentistry, restorations, endodontic care, general...

  • Industrial Sales Representative

    1 day ago

    Manila, National Capital Region, Philippines HALCHEM INDUSTRIAL SALES, INC. Full time

    Job Summary:We are seeking a skilled and experienced sales professional to join our team at HALCHEM INDUSTRIAL SALES, INC.The ideal candidate will have a strong background in technical selling and marketing of raw materials, particularly in the nutritional, food, and pharmaceutical industries.Responsibilities:Promote and sell NFP-related products...

  • Outbound Sales Representative

    4 days ago

    Manila, National Capital Region, Philippines ElevateCalls Full time

    About the job Outbound Sales RepresentativeJob Title: Outbound Sales RepresentativeLocation: Manila, NCR, PhilippinesJob Summary:Elevate Calls Inc is seeking an experienced and motivated Outbound Sales Representative to join our team in Manila, NCR, Philippines. The Outbound Sales Representative will be responsible for generating sales opportunities through...

  • Sales Representative

    3 weeks ago

    Manila, National Capital Region, Philippines ECO CHEMICAL SOLUTION INDUSTRIES INC. Full time

    URGENT HIRINGSALES REPRESENTATIVE-Male-College Graduate of any course-With experience in Industrial Sales-With valid Driver's License-With excellent communication skills-Able to work and perform assigned tasks with minimal supervision