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Client Support Associate Role

1 week ago

Manila, National Capital Region, Philippines NTT DATA North America Full time

Job Description

We are looking for a talented individual to join our team as a Customer Care Associate in Manila, Philippines.

The successful candidate will provide exceptional customer service, ensuring high levels of satisfaction and meeting our service standards.

A typical day will involve handling between 75 to 100 customer calls, resolving questions and issues, and developing a deep understanding of our insurance products and services.

This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Provide front-line customer service via phone.
  • Ensure customer satisfaction and meet service standards.
  • Field between 75 to 100 customer calls daily.
  • Communicate effectively with customers and colleagues.
  • Develop knowledge of insurance products and services.

Requirements:

  • 1+ year office experience.
  • 1+ year Windows PC experience.
  • 6+ months detail-oriented experience.
  • 6+ months effective communication experience.
  • High school diploma or GED preferred.