Fraud Prevention Specialist

4 days ago


Manila, National Capital Region, Philippines Chargeflow Full time

At Chargeflow, we are revolutionizing eCommerce and fighting against chargeback fraud. We are seeking a highly skilled B2B Client Service Representative to join our tight-knit community of passionate individuals and entrepreneurs.

About the Role:
  • Investigate and mitigate customer concerns promptly and accurately to ensure customer satisfaction and feedback collection.
  • Document and track customer interactions within various communication and CRM systems.
  • Experience with live customer support within the fintech industry and SaaS products is an advantage.
  • Familiarity with relevant regulations and compliance standards in the fintech sector is also an advantage.

This role requires 3+ years experience in customer support roles, excellent written and verbal communication skills in English, and the ability to explain complex concepts to customers. You must be detail-oriented, have sound judgment, and excellent problem-solving skills.



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