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Operational Excellence Manager

2 weeks ago

Manila, National Capital Region, Philippines General Motors Full time
Job Summary

This Anti-Fraud and Revenue Protection Specialist position involves monitoring daily operations, ensuring effective risk management, and adapting to evolving fraud trends.

Key Responsibilities:
  • Monitor and analyze transaction data to identify suspicious activities and trends.
  • Develop and implement fraud detection strategies and processes to minimize losses.
  • Oversee chargeback processes, including analyzing chargeback data and implementing corrective actions.
Investigation Management:
  • Oversee investigations of fraud cases, ensuring thorough and timely resolution.
  • Prepare detailed reports on findings and recommend corrective actions.
Policy Development:
  • Contribute to the development and enhancement of fraud prevention policies and procedures.
  • Ensure compliance with relevant laws and regulations related to fraud prevention.
Audit and Monitoring:
  • Perform audits review for analysts to ensure accuracy and completion of workload assigned.
  • Execute special projects and perform other duties assigned.