Senior Operations Manager

1 month ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Description

A challenging opportunity has arisen for a highly motivated and experienced Senior Operations Manager to join our team in Quezon City, Philippines.

About the Role:

  • Lead and manage a team of production specialists in assigned queue/process.
  • Build a healthy and productive work environment and ensure meeting productivity and quality targets.
  • Mentor and troubleshoot team issues as first-level escalation.
  • Manage team performance through metrics and employee engagement/retention.

Responsibilities:

  • Responsible for managing a team of Production Specialists.
  • Respond to clients and internal stakeholders in an efficient and professional manner.
  • Handle customer complaints and escalate priority issues.
  • Establish strong personal customer rapport and drive positive customer experience.
  • Ensure compliance with company policies, procedures, and guidelines.

Requirements:

  • Proficient in MS Office (Word, Excel, PowerPoint).
  • Strong analytical skills with issue-solving abilities.
  • Effective communication and interpersonal skills.
  • Ability to manage large and complex teams.

Benefits:

  • An estimated salary of PHP 60,000 - 80,000 per month.
  • A comprehensive benefits package.
  • Opportunities for career growth and development.

How to Apply:

Please submit your application, including your full name, job title, and active email address, to us. You can also send a message to our Facebook Page or Google Mail account.



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