Workforce Scheduling Specialist

3 days ago


Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time
Job Description

The Workforce Scheduler is a critical role within our organization, responsible for managing workforce management processes including scheduling and change management to ensure that Key Performance Indicators (KPIs) are met.

This position serves as the central point of contact for supervisors and senior management regarding service level information and KPI reporting. The scheduler reports directly to the Workforce Supervisor.

Responsibilities
  • Assign resources (planned roster) by period to meet estimated loaded demand.
  • Analyze historical transaction volume and Average Handling Time (AHT) arrival patterns and shrinkage to determine future patterns and demand requirements.
  • Process shift trades, schedule change requests, and time off requests after schedules are released by the client.
  • Ensure all tasks are completed on time and adjust schedules as necessary to accommodate changes in priorities or deadlines.
  • Optimize scheduled breaks and lunches as resource requirements change, determine need for extra hours and/or Vacation Time Off (VTO), assess availability for offline functions, and approve/deny as required.
  • Assist supervisory and management in understanding the impact of events that occur throughout the day/week.
  • Flexible in accepting assigned tasks to meet business needs.
  • Provide regular feedback to Operations and Workforce teams to improve upon short-range planning precision.
  • Maintain regular, consistent, and punctual attendance.
  • Be available to work any hours assigned to support 24x7 operations and render overtime if needed.
  • Develop strong interpersonal relationships with internal clients.
  • Work independently as well as in a team environment.
Requirements
  • Ability to analyze and interpret moderately complex data using workforce management software.
  • Collaborate with peers and other teams to achieve performance goals and objectives.
  • Proficient personal computer skills, including Microsoft Office.
  • Advanced knowledge in MS Excel formulas, including pivots and database management.
  • Effective communication with all levels of management and company personnel.
  • Prioritize and organize work in a multitasked environment.
  • Makes decisions and solves problems under pressure.
  • Perform in a fast-paced and dynamic work environment.
  • Maintain the highest level of confidentiality and professionalism.
  • Familiarity with AVAYA, APOLLO, SALESFORCE, and PLAYVOX platforms.
What We Offer

We offer a competitive salary ranging from PHP 40,000 to PHP 60,000 per month, depending on experience. Additionally, we provide a comprehensive benefits package, including medical and dental insurance, retirement plan, and paid time off.

If you are a highly motivated and detail-oriented individual who is passionate about workforce management, please submit your application.



  • Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time

    About This RoleWe are seeking a highly skilled and experienced Senior Workforce Scheduler Specialist to join our team at Datamatics Careers- Philippines. As a key member of our workforce management team, you will be responsible for scheduling and managing resources to meet estimated loaded demand, analyzing historical transaction volume and AHT arrival...


  • Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time

    Job Summary: We are seeking a highly skilled Workforce Planning Specialist to join our team at Datamatics Careers- Philippines. As a key member of our operations team, you will be responsible for forecasting, scheduling, and real-time analysis of productivity to ensure that goals are met or exceeded.About the Role:We are looking for an experienced...


  • Pasig, National Capital Region, Philippines Trinity Workforce Solution Full time

    At Trinity Workforce Solution, we are seeking a highly skilled Electrical Engineering Specialist to join our team. This role is perfect for individuals with a strong background in electrical engineering and experience working with exposed metal conduit piping systems.">About the RoleThe successful candidate will be responsible for designing, installing, and...


  • Pasig, National Capital Region, Philippines Trinity Workforce Solution Full time

    About the RoleWe are seeking a highly skilled Senior Quantity Control Specialist to join our team at Trinity Workforce Solution. As a key member of our construction team, you will be responsible for ensuring the accurate measurement and control of quantities on site.


  • Pasig, National Capital Region, Philippines Trinity Workforce Solution Full time

    Job OverviewWe are seeking a highly skilled Multilingual Communication Specialist to join our team at Trinity Workforce Solution.This role is ideal for individuals who possess excellent communication skills in both Japanese and English, with the ability to facilitate seamless interactions between our clients and team members.


  • Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time

    Job Description:    As a Strategic Workforce Planning Specialist at Datamatics Careers- Philippines, you will play a vital role in driving the company's success by developing and implementing effective workforce strategies.    Key Responsibilities include:Developing and maintaining accurate forecasting models to ensure optimal staffing...


  • Pasig, National Capital Region, Philippines Trinity Workforce Solution Full time

    We are Trinity Workforce Solution, a leading provider of specialized workforce solutions. Our team is dedicated to delivering exceptional results in the construction industry.Job SummaryAs a Senior Construction Specialist, you will be responsible for overseeing the execution of high-end residential projects from design to completion. Your expertise in...


  • Pasig, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time

    Job DescriptionRSD Human Resource Management Consultancy is seeking a skilled Workforce Team Lead Coordinator to join our team. The ideal candidate will have a college degree and 2-3 years of experience in workforce management, with a proven track record of success in forecasting, scheduling, and supervisory roles.Key ResponsibilitiesManage and coordinate...


  • Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time

    Job DescriptionThe Scheduler is a critical role in our workforce management processes, responsible for ensuring that KPIs are met through effective scheduling and change management. As the central point of contact for supervisors and senior management, this position requires strong communication and analytical skills.ResponsibilitiesAssign resources (Planned...


  • Pasig, National Capital Region, Philippines Trinity Workforce Solution Full time

    We are seeking an experienced Customer Service Representative to join our team at Trinity Workforce Solution. This role is perfect for individuals who thrive in a fast-paced environment and have a passion for delivering exceptional customer experiences.Job ResponsibilitiesRespond Promptly to Customer Inquiries: Handle phone, email, or chat inquiries in a...


  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc Full time

    About UsMultistyle Specialist Inc is a dynamic organization that prides itself on efficiency and quality in its operations.Job DescriptionWe are seeking an experienced Logistics Operations Specialist to join our team. As a key member of our logistics department, you will play a crucial role in ensuring the smooth operation of our warehouse and distribution...


  • Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time

    Job DescriptionWe are seeking a highly skilled Workforce Analyst to join our team at Datamatics Careers in the Philippines. As a key member of our operations team, you will be responsible for optimizing workforce management strategies to drive business growth and improve customer satisfaction.Key Responsibilities:Develop and implement forecasting models to...


  • Pasig, National Capital Region, Philippines Mida Food Specialist Full time

    Mida Food Specialist is seeking a reliable Delivery Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring timely and accurate deliveries and collections.Job Summary:The Delivery Coordinator will be responsible for transporting and delivering documents, packages, product samples, and other items between...


  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc. Full time

    About Multistyle Specialist Inc.We are a dynamic organization dedicated to providing top-notch sales services. Our team is comprised of highly skilled professionals who strive for excellence in every aspect of their work.Job Title: Senior Sales Support SpecialistEstimated Salary:$60,000 - $80,000 per annum based on experience and qualifications.Job...


  • Pasig, National Capital Region, Philippines Trinity Workforce Solution Full time

    We are seeking a skilled Bilingual Communications Specialist to join our team at Trinity Workforce Solution. As a Bilingual Japanese, you will play a crucial role in facilitating communication between our Japanese and English-speaking clients and team members.Your responsibilities will include:Translating and interpreting written and spoken communications...


  • Pasig, National Capital Region, Philippines Trinity Workforce Solution Full time

    About UsTrinity Workforce Solution is a leading provider of high-end house construction services, dedicated to delivering exceptional results and exceeding client expectations.Job DescriptionWe are seeking a highly experienced Senior Construction Specialist to join our team. This key role will be responsible for overseeing the entire construction process,...


  • Pasig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    About the RoleWe are seeking a highly skilled Marketplace Compliance Specialist to join our team at Eteam Workforce Private Corporation.The ideal candidate will be responsible for performing content moderation in all areas related to Trust and Safety across various countries. This role requires a generalist who can ensure the integrity of our platform,...


  • Pasig, National Capital Region, Philippines Trinity Workforce Solution Full time

    Job SummaryWe are seeking a skilled Plumbing Sanitary Engineer to join our team at Trinity Workforce Solution. This role is ideal for an experienced professional with a strong background in sanitary and mechanical engineering.Key Responsibilities:Project Management: As a PIC (Project In-Charge) of plumbing and sanitary works, you will be responsible for...


  • Pasig, National Capital Region, Philippines Trinity Workforce Solution Full time

    We are seeking a skilled Electrical Engineer to join our team at Trinity Workforce Solution. This role requires a candidate with extensive experience in electrical engineering, particularly in exposed metal conduit piping systems.Key Responsibilities:The successful candidate will be responsible for designing, installing, and maintaining electrical systems,...


  • Pasig, National Capital Region, Philippines Chef's Secret Inc. Full time

    Job Title: Operations Management Specialist - Bakery CommissaryAbout the Role:We are seeking an experienced Production Supervisor to oversee all aspects of plant operations at Chef's Secret Inc. This key position ensures that daily production targets, quality, and customer requirements are met.The successful candidate will review production schedules,...