Strategic Workforce Planning Specialist

3 days ago


Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time

Job Description:

    As a Strategic Workforce Planning Specialist at Datamatics Careers- Philippines, you will play a vital role in driving the company's success by developing and implementing effective workforce strategies.

    Key Responsibilities include:

  • Developing and maintaining accurate forecasting models to ensure optimal staffing levels
  • Collaborating with cross-functional teams to identify and address capacity management challenges
  • Designing and implementing communication strategies to enhance collaboration between Operations, Training, Quality, IT, and HR teams
  • Providing timely and actionable reporting on team performance metrics, including service level, occupancy, interval adherence, and absenteeism
  • Making recommendations for process improvements and implementing changes as needed
  • Leading departmental performance and motivating team members to exceed goals and objectives
  • Ensuring compliance with company policies and procedures
  • Handling progressive discipline up to termination, addressing attendance, performance, and policy-related issues
  • Delivering exceptional customer satisfaction through timely follow-ups
  • Offering feedback to management on potential problems or areas of improvement

    Requirements:

  • 2-3 years of experience in capacity planning, client interaction, forecasting, and workforce analysis
  • Telco experience in a BPO industry is mandatory
  • Excellent communication skills
  • Availability to work full-time in Ortigas, Pasig

    Salary: Estimated PHP 60,000 - 80,000 per month (dependent on experience)

    Location: Ortigas, Pasig, Philippines



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