Workforce Planning Specialist

4 weeks ago


Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time

Job Summary: We are seeking a highly skilled Workforce Planning Specialist to join our team at Datamatics Careers- Philippines. As a key member of our operations team, you will be responsible for forecasting, scheduling, and real-time analysis of productivity to ensure that goals are met or exceeded.

About the Role:

  • We are looking for an experienced professional with a strong background in capacity planning, client interaction, forecasting, and workforce analysis.
  • You will work closely with our Operations, Training, and Quality teams to organize and create effective methods of communication, policies, and procedures.
  • Your role will involve providing clear and concise reporting of team, skill, and center statistics, as well as making recommendations to implement improved processes.
  • You will be responsible for motivating your team to exceed department goals and objectives, while also ensuring knowledge, understanding, and compliance with company policies and procedures.
  • This is a full-time position located in Ortigas, Pasig.

Requirements:

  • 2-3 years of experience in capacity planning, client interaction, forecasting, and workforce analysis
  • Telco experience in a BPO industry is required
  • Excellent communication skills
  • Amenable to work full-time (Ortigas, Pasig)

What We Offer:

  • A competitive salary range of PHP 120,000 - PHP 180,000 per annum, depending on experience
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A comprehensive benefits package, including health insurance and retirement plan


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