Workforce Planning Specialist
4 weeks ago
Job Summary: We are seeking a highly skilled Workforce Planning Specialist to join our team at Datamatics Careers- Philippines. As a key member of our operations team, you will be responsible for forecasting, scheduling, and real-time analysis of productivity to ensure that goals are met or exceeded.
About the Role:
- We are looking for an experienced professional with a strong background in capacity planning, client interaction, forecasting, and workforce analysis.
- You will work closely with our Operations, Training, and Quality teams to organize and create effective methods of communication, policies, and procedures.
- Your role will involve providing clear and concise reporting of team, skill, and center statistics, as well as making recommendations to implement improved processes.
- You will be responsible for motivating your team to exceed department goals and objectives, while also ensuring knowledge, understanding, and compliance with company policies and procedures.
- This is a full-time position located in Ortigas, Pasig.
Requirements:
- 2-3 years of experience in capacity planning, client interaction, forecasting, and workforce analysis
- Telco experience in a BPO industry is required
- Excellent communication skills
- Amenable to work full-time (Ortigas, Pasig)
What We Offer:
- A competitive salary range of PHP 120,000 - PHP 180,000 per annum, depending on experience
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A comprehensive benefits package, including health insurance and retirement plan
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