
Client Retention Specialist
1 week ago
We are seeking a highly skilled Customer Success Manager to join our team. This individual will be responsible for driving customer satisfaction and retention through proactive management of client relationships.
The ideal candidate will have a proven track record in Account Management or Customer Success, with experience in SaaS/tech environments. A strong analytical mindset, excellent communication skills, and the ability to work independently are essential for this role.
- Main Responsibilities:
- Serve as the primary point of contact for clients, providing timely support and resolving issues efficiently.
- Collaborate with internal teams to ensure seamless delivery and identify opportunities for growth.
- Develop and implement strategies to increase customer retention and loyalty.
- Monitor customer satisfaction and proactively address any concerns.
- Proven experience in Account Management or Customer Success (SaaS/tech preferred)
- Strong interpersonal and communication skills
- Analytical mindset with problem-solving skills
- Experience with CRM and customer success platforms
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