IT Support Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeTroubleshooter Full time ₱20,000 - ₱25,000

Job Opportunity:

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A Support Technician will resolve customer issues efficiently and effectively.

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  • ">
  • Research, diagnose, and troubleshoot problems using analytical skills.">
  • Escalate unresolved issues to appropriate teams.">
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Key Responsibilities:

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  • Second Level Customer Service providing Technical Support and Resolution">
  • Technical Queries - Support customer-facing teams with technical training and documentation">
  • L2 Phone and Email Support">
  • L2 Ticket and SLA Management">
  • Maintenance tasks and routine system checks">
  • Escalation Management to L3 Technical Support and/or Management">
  • Perform analysis, diagnosis, and resolution of problems for end-users, and recommend and implement corrective solutions, including remote troubleshooting for end-users.">
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, VoIP devices, printing/scanning devices, software, and other products in order to deliver required service level agreements.">
  • Manage and administer desktop tools including but not limited to Office 365, Dropbox, etc.">
  • Liaise with third-party support and PC equipment vendors if necessary.">
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Requirements:

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  • ">
  • Excellent communication skills both verbal and written.">
  • Hands-on hardware troubleshooting and equipment support experience.">
  • Application/System Maintenance activities.">
  • Bonus: Knowledgeable in both SSL/TLS and REST APIs.">
  • Bonus: Experience and solid understanding of MySQL and the SQL syntax.">
  • Bonus: Background in VoIP systems and network support including VoIP Software.">
  • Bonus: Experience with NodeJS, Python, and related technologies and frameworks.">
">

Environment:

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The role involves working with different systems, software, and hardware. A quiet and productive working environment is essential.

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Full-time remote work is required, Monday to Friday from 9am to 6pm. A minimum internet speed of 10 Mbps (DSL or FIBR) is necessary.

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Education:

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  • ">
  • Ideal candidate should be a college graduate with a degree in computer science or related field.">
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