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Retail Store Experience Specialist

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Job Overview

As a customer-facing professional, you will be responsible for providing exceptional retail store experiences to consumers. You will assess consumer perceptions and challenges, provide expert guidance on products and solutions that fit their needs, and process accurate sales transactions.

You will also be expected to deliver an excellent retail store experience by understanding Focus Global's portfolio of home solutions, facilitating positive customer journeys through product knowledge, client management, and sales initiatives in our mall-based stores.

This role requires strong interpersonal skills, attention to detail, and the ability to inspire customers to take action. The ideal candidate is a results-driven individual who is enthusiastic about learning and sharing ideas.

Key Responsibilities:

  • Meet or exceed sales goals and customer satisfaction objectives by helping build productive workflows within the team and taking ownership of the overall store performance
  • Deliver an exceptional retail store experience by assessing consumers' perceptions and challenges, providing expert guidance on products and solutions that fit their needs, and processing accurate sales transactions
  • Have a thorough understanding of Focus Global's products and how to utilize them to their best potential
  • Maintain excellent and engaging visual merchandising and keep store orderliness up to company standards
  • Become a champion for premium home solutions, continuously expanding your knowledge of Focus Global's products and services through various training and development programs
Requirements
  • Location & Hours: Based in our mall branches and following mall hours (Shangri-La Plaza Mall, Greenbelt Mall, Power Plant Mall Makati). Ability to work a flexible schedule, including weekends and holidays
  • Education Background: Fresh graduates and experienced team members are welcome to apply Prior experience in retail, customer service, or any related field is a plus
  • Familiar with Google Suite
  • Results-driven and attentive to detail and accuracy
  • Possess excellent interpersonal skills and inspire customers to take action
  • Can wear multiple hats, prioritize tasks, and collaborate efficiently
  • Enthusiastic about learning and sharing ideas
  • Interested in working with world-class brands that are international leaders in the innovation and marketing of home furnishing products
What We Offer
  • Work with world-class brands
  • Apart from basic salary and commissions, you'll have the opportunity to get more performance-based incentives like travel trips abroad and cash incentives for team target achievement and individual milestone achievement
  • Be part of a fun and dynamic team