Service Level Analyst
6 days ago
Job Summary:
Transcom Worldwide Philippines, Inc. is seeking a highly skilled Workforce Management/Real Time Analyst to join our team.
Main Responsibilities- Manage all call center traffic to ensure compliance with customer service level agreements.
- Provide real-time and historical data to internal and external stakeholders.
- Work closely with call center supervisors and managers to adjust forecasted intraday call volume, AHT, and staffing.
- Implement load-balancing through skill-based routing systems.
- Preferably a college graduate or at least a secondary school diploma.
- At least 3 years of related contact center experience.
- Minimum of 1 year traffic management experience in a complex skills-based routing environment.
- Good understanding of basic contact center metrics and overall contact center operations.
- Excellent verbal and written communication skills.
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Service Level Manager
5 days ago
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Inventory Analyst
3 weeks ago
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Inventory Analyst
7 days ago
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Workforce Performance Analyst
6 days ago
Davao City, Davao, Philippines Transcom Worldwide Philippines, Inc. Full timeJob OverviewTranscom Worldwide Philippines, Inc. is seeking a highly skilled Workforce Management/Real Time Analyst to join our team.The ideal candidate will have a strong background in contact center operations and be able to analyze data to optimize service levels and staff productivity.Key ResponsibilitiesAnalyze call center traffic and trends to ensure...
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Operations Performance Analyst
7 days ago
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Financial Services Representative I
5 days ago
Davao City, Davao, Philippines Lear Full timeLear's centralised accounts receivable team provides services to Lear plant locations, divisions, and Corporate Treasury, as well as our customers. The objective is to provide the most accurate forecasting and receipt of payments for the Treasury department. Posting all payments as soon as they are received identifies collection issues earlier which...
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Systems and Infrastructure Analyst
6 days ago
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Real Time Performance Analyst
1 day ago
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Business Analyst for Corporate Banking
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Credit Risk Analyst
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Agri-Economic Analyst
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Financial Analyst
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Real Time Data Analyst
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Quality Assurance Analyst
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Receivables Operations Analyst
5 days ago
Davao City, Davao, Philippines Lear Full timeWhat We OfferLear Corporation is an Equal Opportunity Employer committed to a diverse workplace. We offer a competitive compensation package, comprehensive health insurance, paid time off, and opportunities for career advancement.We are looking for a highly skilled Receivables Operations Analyst to join our centralized accounts receivable department. As a...
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Corporate Financial Analyst
1 day ago
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Operations Analyst
6 days ago
Davao City, Davao, Philippines Sutherland Global Full timeKey ResponsibilitiesThe successful candidate will be responsible for:Monitoring service level performance and making real-time call-outs to floor supervisors for appropriate action on non-adhering consultants;Extending support by coordinating offline activities and preparing End-of-Day (EOD) performance analysis reports;Strengthening relationships by...
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Chief Financial Analyst
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Call Center Performance Analyst
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Customer Service Director
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