Service Level Analyst

6 days ago


Davao City, Davao, Philippines Transcom Worldwide Philippines, Inc. Full time
Job Title: Workforce Management/Real Time Analyst

Job Summary:

Transcom Worldwide Philippines, Inc. is seeking a highly skilled Workforce Management/Real Time Analyst to join our team.

Main Responsibilities
  • Manage all call center traffic to ensure compliance with customer service level agreements.
  • Provide real-time and historical data to internal and external stakeholders.
  • Work closely with call center supervisors and managers to adjust forecasted intraday call volume, AHT, and staffing.
  • Implement load-balancing through skill-based routing systems.
Requirements:
  • Preferably a college graduate or at least a secondary school diploma.
  • At least 3 years of related contact center experience.
  • Minimum of 1 year traffic management experience in a complex skills-based routing environment.
  • Good understanding of basic contact center metrics and overall contact center operations.
  • Excellent verbal and written communication skills.


  • Davao City, Davao, Philippines Sutherland Global Full time

    Role OverviewWe are seeking an experienced Customer Service professional to join our team as a Sr. Associate - RTA. In this role, you will be responsible for providing exceptional customer service while ensuring that service level performance meets contractual requirements.Key ResponsibilitiesThe successful candidate will:Monitor queues in real-time to...

  • Inventory Analyst

    3 weeks ago


    Davao City, Davao, Philippines Chef's Hut Bakery Corp (PANADERO | P DONUTS) Full time

    An Inventory Analyst plays a critical role in optimizing inventory levels, improving efficiency, and supporting the overall supply chain strategy. Here are the primary tasks typically handled by an Inventory Analyst:Data Analysis: Analyze inventory data to identify trends, patterns, and discrepancies. This includes assessing stock levels, sales trends, order...

  • Inventory Analyst

    7 days ago


    Davao City, Davao, Philippines Chef's Hut Bakery Corp (PANADERO | P DONUTS) Full time

    An Inventory Analyst plays a critical role in optimizing inventory levels, improving efficiency, and supporting the overall supply chain strategy. Here are the primary tasks typically handled by an Inventory Analyst:Data Analysis: Analyze inventory data to identify trends, patterns, and discrepancies. This includes assessing stock levels, sales trends, order...


  • Davao City, Davao, Philippines Transcom Worldwide Philippines, Inc. Full time

    Job OverviewTranscom Worldwide Philippines, Inc. is seeking a highly skilled Workforce Management/Real Time Analyst to join our team.The ideal candidate will have a strong background in contact center operations and be able to analyze data to optimize service levels and staff productivity.Key ResponsibilitiesAnalyze call center traffic and trends to ensure...


  • Davao City, Davao, Philippines VXI Global Holdings Full time

    Operations Performance AnalystVXI Global Holdings is seeking a skilled Operations Performance Analyst to join our team. As a Quality Analyst, you will play a critical part in ensuring the delivery of high-quality services while optimizing business processes.Your primary responsibilities will include analyzing data to identify areas for improvement and...


  • Davao City, Davao, Philippines Lear Full time

    Lear's centralised accounts receivable team provides services to Lear plant locations, divisions, and Corporate Treasury, as well as our customers. The objective is to provide the most accurate forecasting and receipt of payments for the Treasury department. Posting all payments as soon as they are received identifies collection issues earlier which...


  • Davao City, Davao, Philippines Santa Isabel Full time

    About the RoleSanta Isabel is seeking a motivated and detail-oriented Systems and Infrastructure Analyst to join our team. As an analyst, you will be responsible for providing technical input, solutions, and recommendations to deal pursuit. You will work closely with our technical teams to ensure the smooth operation of our IT infrastructure.You will be...


  • Davao City, Davao, Philippines VXI Global Solutions Full time

    Position SummaryWe are seeking a highly motivated individual to fill the role of Real Time Analyst, working closely with our team to drive business growth and improvement.This exciting opportunity involves leading technical design projects and developing complex reporting solutions to support business leadership.ResponsibilitiesMonitor and balance real-time...


  • Davao City, Davao, Philippines Security Bank Corporation Full time

    About the RoleAs a Business Analyst for Corporate Banking, you will be responsible for evaluating company accounts to assess their inherent risks and opportunities.Key Responsibilities:Evaluate company accounts to assess their financial health and identify potential risks and opportunities.Develop comprehensive analyses and reports to support business...

  • Credit Risk Analyst

    17 hours ago


    Davao City, Davao, Philippines RUN TRANSCYCLE SASA BRANCH Full time

    At RUN TRANSCYCLE SASA BRANCH, we are looking for a detail-oriented and analytical Credit Risk Analyst to join our team.Job DescriptionThe successful candidate will be responsible for assessing the creditworthiness of individuals or businesses by reviewing financial information, conducting background checks, and verifying data.Proven experience in credit...

  • Agri-Economic Analyst

    17 hours ago


    Davao City, Davao, Philippines Future Options Distribution Systems Inc. Full time

    We are looking for a highly skilled Agri-Economic Analyst to join our team at Future Options Distribution Systems Inc.About the RoleThe successful candidate will be responsible for analyzing data to assess the impact of agricultural policies and making recommendations for improvement.Main ResponsibilitiesData Analysis: Analyze data to assess the impact of...

  • Financial Analyst

    17 hours ago


    Davao City, Davao, Philippines Kimbrez Corp. Full time

    Job OverviewKimbrez Corp. is seeking a highly skilled Financial Analyst to join our team.About the RoleThis position will be responsible for maintaining accurate financial records, ensuring compliance with accounting regulations, and preparing financial reports.Key ResponsibilitiesMaintain accurate financial records, including accounts payable and...


  • Davao City, Davao, Philippines VXI Global Holdings B.V. (Philippines) Full time

    As a Real Time Analyst at VXI Global Holdings B.V. (Philippines), you will play a key role in supporting business leadership by developing complex financial and operational reporting solutions.Key Responsibilities:Monitor and analyze real-time data to optimize staffing levels and call volume management.Lead technical design projects and oversee processes for...


  • Davao City, Davao, Philippines Manulife Full time

    About the RoleThe Senior Analyst, Testing COE will support testing, monitoring, and quality assurance tasks in Asia. This role reports directly to the Team Lead/Assistant Manager of Testing CoE of Integrated Compliance Services (ICS).Support and implement the annual testing plan and offer solutions to improve business processes and best practices.Prepare and...


  • Davao City, Davao, Philippines Lear Full time

    What We OfferLear Corporation is an Equal Opportunity Employer committed to a diverse workplace. We offer a competitive compensation package, comprehensive health insurance, paid time off, and opportunities for career advancement.We are looking for a highly skilled Receivables Operations Analyst to join our centralized accounts receivable department. As a...


  • Davao City, Davao, Philippines Argus Century Pacific Builders Alliance Corp. Full time

    Job Title: Corporate Financial AnalystAbout Us:Argus Century Pacific Builders Alliance Corp. is a leading company in the construction industry, committed to delivering quality projects and exceptional service.Job Description:We are seeking a talented Corporate Financial Analyst to join our team. The successful candidate will be responsible for analyzing...

  • Operations Analyst

    6 days ago


    Davao City, Davao, Philippines Sutherland Global Full time

    Key ResponsibilitiesThe successful candidate will be responsible for:Monitoring service level performance and making real-time call-outs to floor supervisors for appropriate action on non-adhering consultants;Extending support by coordinating offline activities and preparing End-of-Day (EOD) performance analysis reports;Strengthening relationships by...


  • Davao City, Davao, Philippines Shiela Bookeeping Full time

    Key AccountabilitiesThe Chief Financial Analyst will be responsible for providing strategic financial guidance and leadership to Shiela Bookeeping.Key accountabilities include:Developing and implementing financial strategiesProviding financial analysis and advice to senior managementLeading the accounting team and ensuring the accuracy and timeliness of...


  • Davao City, Davao, Philippines Sutherland Full time

    Sutherland provides a dynamic work environment where employees can grow professionally. We believe in promoting a positive work culture and helping each other succeed.We offer integrated portfolio services that support the entire customer life cycle. This includes analytics-driven back-office and customer-facing solutions that help businesses achieve their...


  • Davao City, Davao, Philippines Filinvest Development Corporation Full time

    ResponsibilitiesThe Customer Service Director is responsible for leading our customer service team and ensuring that all guests receive a high level of service. Key responsibilities include coaching and developing team members, monitoring and improving service standards, and identifying areas for improvement and implementing changes to enhance the guest...