Service Level Manager
7 days ago
We are seeking an experienced Customer Service professional to join our team as a Sr. Associate - RTA. In this role, you will be responsible for providing exceptional customer service while ensuring that service level performance meets contractual requirements.
Key ResponsibilitiesThe successful candidate will:
- Monitor queues in real-time to identify and address any risks to meeting contractual KPIs
- Provide real-time feedback to floor supervisors on performance and staffing level
- Coordinate offline activities and prepare EOD performance analysis reports
To be considered for this role, candidates should possess:
- At least one year work experience in a Call Center environment
- Basic knowledge of Microsoft Excel
- Basic understanding of call center KPIs: AHT, Service Level
- Good verbal and written communication skills
We offer a competitive compensation package, including benefits such as flexible scheduling and opportunities for career growth and development.
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Commercial Print Services Technician
2 days ago
Davao City, Davao, Philippines PRINTING SERVICE Full timeWe're seeking a highly skilled Commercial Print Services Technician to join our PRINTING SERVICE team. In this role, you'll be responsible for providing top-notch technical support and ensuring the smooth operation of our commercial print services.Key Responsibilities:Troubleshooting: Our ideal candidate will troubleshoot equipment issues, resolve problems...
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High-Level Assistant
2 days ago
Davao City, Davao, Philippines Sagan Recruitment Full timeSagan Recruitment is seeking a highly skilled High-Level Assistant to join our team.This role requires a proactive individual with strong organizational skills, ability to prioritize tasks efficiently and manage competing priorities. The ideal candidate will have experience managing complex scheduling across multiple time zones, anticipating conflicts and...
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Senior Customer Service Manager
6 days ago
Davao City, Davao, Philippines IBEX Global Solutions (Philippines) Inc. Full timeAbout the RoleThe Senior Customer Service Manager is responsible for overseeing the day-to-day operations of non-exempt work groups, ensuring that they meet performance and quality standards. He/She will provide guidance on selecting, training, and developing team members to achieve organizational objectives.This role involves leading teams to deliver...
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Service Delivery Manager
2 days ago
Davao City, Davao, Philippines Flatworld Philippines Full timeAbout the PositionAs the Service Delivery Manager at Flatworld Philippines, you will play a crucial role in steering our operational strategies and ensuring the seamless delivery of services that meet and exceed our client's expectations. This position is pivotal in driving our company's success by managing outbound campaigns, enhancing customer...
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Support Services Manager
3 days ago
Davao City, Davao, Philippines LFM Services Full timeJob Requirements:LFM Services is seeking a highly skilled and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will be responsible for providing administrative support, managing schedules, and coordinating meetings. You will also be responsible for maintaining filing systems, performing data entry tasks, and...
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Account Acquisition Manager
3 days ago
Davao City, Davao, Philippines Oppo service Center Full timeJob DescriptionWe are seeking a motivated and results-driven Sales Representative to join our team at Oppo service Center. The ideal candidate will have a proven track record of success in sales or a related field and possess excellent communication and interpersonal skills.ResponsibilitiesIdentify potential customers and develop strategies to engage...
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Support Services Manager
2 days ago
Davao City, Davao, Philippines panasonic bajada branch Full timeKey ResponsibilitiesAnswering customer calls or emails in a timely and professional manner.Processing orders and returns while maintaining a high level of customer service.Maintaining a positive and professional demeanor when interacting with customers.Requirements:Bachelor's degree in Business Administration or related field.Previous experience in customer...
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Customer Service Supervisor
2 days ago
Davao City, Davao, Philippines DAVAO PSG FOODS CORP Full timeDAVAO PSG FOODS CORP is seeking a Customer Service Supervisor to lead the team and ensure excellent customer service.Job Summary:Supervise team performance and provide guidance on customer service standards.Manage inventory levels and maintain product availability.Contribute to the development and implementation of sales strategies.Maintain a safe and...
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Financial Manager
2 days ago
Davao City, Davao, Philippines MINDANAO UNITED TRANSPORT SERVICE COOPERATIVE Full timeJob OverviewMINDANAO UNITED TRANSPORT SERVICE COOPERATIVE is a reputable organization seeking a detail-oriented Financial Manager to join our finance team.Key ResponsibilitiesManage financial records and ensure compliance with relevant regulations.Prepare reports to support business decisions and maintain financial health within the...
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Customer Service Representative
3 days ago
Davao City, Davao, Philippines Rosemarie water station Full timeAbout the RoleThis is an excellent opportunity for someone looking to develop their skills and experience in a fast-paced retail environment.The successful candidate will be responsible for providing exceptional customer service, managing stock levels, and maintaining a clean and organized store environment.
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Digital Printing Operator
2 days ago
Davao City, Davao, Philippines PRINTING SERVICE Full timeAre you a skilled Digital Printing Operator looking for a new challenge? At PRINTING SERVICE, we're seeking an experienced professional to join our team and take charge of our digital printing operations.Key Responsibilities:Equipment Operation: Our ideal candidate will operate and maintain various digital printing equipment, including inkjet and laser...
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Parts and Service Supervisor
1 week ago
Davao City, Davao, Philippines Farma Auto Supply Inc. Full timeQualifications:• Must have a Bachelors degree in Business Administration, Management or any 4 year related course.• Has experience in automotive industry is an advantage.• Must possess planning, and management skills knowledge of customer service procedures and principles.• a Driver's License is preferred but not required.• Willing to be assigned...
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High-Quality Print Production Expert
2 days ago
Davao City, Davao, Philippines PRINTING SERVICE Full timeWe're looking for an experienced High-Quality Print Production Expert to join our PRINTING SERVICE team. In this role, you'll be responsible for ensuring the highest quality production of printed materials, from initial concept to finished product.Key Responsibilities:Job Coordination: Our ideal candidate will coordinate with our design team to ensure...
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Printing Equipment Specialist
2 days ago
Davao City, Davao, Philippines PRINTING SERVICE Full timeAt PRINTING SERVICE, we're seeking a skilled Printing Equipment Specialist to join our team. As a key member of our operations department, you'll be responsible for ensuring the highest quality production of printed materials.Key Responsibilities:Equipment Operation and Maintenance: Our ideal candidate will have experience operating and maintaining various...
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Auto Sales and Service Professional
3 days ago
Davao City, Davao, Philippines FDAJ auto parts Full timeFDAJ auto parts is seeking a detail-oriented Auto Sales and Service Professional to assist customers in finding the right vehicle parts.About the RoleThis is an exciting opportunity to work in a dynamic retail environment and provide exceptional customer service.Main Responsibilities:Recommend and sell automotive products to customers based on their needs...
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Customer Service Representative
2 days ago
Davao City, Davao, Philippines RPG PAPER COT SCHOOL & OFFICE SUPPLIES Full timeAt RPG PAPER COT SCHOOL & OFFICE SUPPLIES, we are committed to delivering exceptional customer experiences. As a Customer Service Representative, you will play a vital role in ensuring our customers receive the highest level of service.Key Responsibilities:Customer Interaction: Greet and assist customers with product selection, addressing inquiries and...
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Support Services Manager
3 days ago
Davao City, Davao, Philippines JIL INDUSTRIAL CALIBRATION SERVICES Full timeJIL INDUSTRIAL CALIBRATION SERVICES is looking for a Support Services Manager to join our team.Job OverviewThe successful candidate will be responsible for managing administrative operations, leading a team of administrative staff, and providing support to senior management.This role requires strong organizational skills, leadership abilities, and a...
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Parts and Service Supervisor
4 weeks ago
Davao City, Davao, Philippines Farma Auto Supply Inc. Full timeQualifications:• Must have a Bachelors degree in Business Administration, Management or any 4 year related course.• Has experience in automotive industry is an advantage.• Must possess planning, and management skills knowledge of customer service procedures and principles.• a Driver's License is preferred but not required.• Willing to be assigned...
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Employee Services Manager
2 days ago
Davao City, Davao, Philippines COLLOSEO Full timeCOLLOSEO is seeking an experienced Employee Services Manager to join our HR team. The successful candidate will be responsible for providing exceptional customer service to employees, responding to inquiries, and resolving issues in a timely and professional manner.The Employee Services Manager will also assist in the recruitment process by posting job ads,...
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Customer Service Representative
2 days ago
Davao City, Davao, Philippines TORCH Solutions Full timeWe are seeking a highly skilled customer-oriented service representative to provide accurate and efficient product information to our customers. The ideal candidate will have excellent communication skills, a strong ability to resolve problems, and maintain high levels of customer satisfaction.The target is to ensure excellent service standards, respond...