Strategic Project Lead

7 days ago

Tanauan, Calabarzon, Philippines beBeeProgramManager Full time $72,336 - $108,792
Lead Complex Projects to Success

Thumbtack is committed to delivering exceptional results in the areas of Trust and Safety. We are seeking a skilled Program Manager to drive big impact as an individual contributor, shaping strategy and executing initiatives with minimal guidance.

  • Promote safety for users by completing impactful initiatives and utilizing AI to enhance the quality and efficiency of Trust and Safety programs and operations:
    • Plan and prioritize projects, factoring in dependencies and deliverables.
    • Use data to inform decisions and devise strategies to mitigate risks.
    • Optimize processes and create new policies to improve user experience.
    • Build expertise quickly in any specialization tied to assignments.
    • Identify gaps and redundancies, taking responsibility to address them.
    • Uncover root causes and implement solutions with minimal supervision.
    • Communicate plans and progress to stakeholders from all levels and departments, holding contributors accountable.
    • Adapt to unforeseen circumstances and drive results despite obstacles.
  • Maintain and update significant Trust and Safety programs like dispute mediation, anomaly detection, terms of service enforcement, payments risk, etc.
  • Collaborate with operations, internal tools, legal, enablement, product, engineering, sales, marketing, etc. to align on Trust and Safety vision, requirements, and enforcement strategies:
    • Develop subject matter expertise in global Trust and Safety policies, taking ownership to seek solutions with appropriate parties.
    • Draft standard operating procedures, project charters, and utilize frameworks to create roadmaps.
    • Investigate problem areas and present recommendations for future-state workflows that integrate policy, process, and automation.
    • Manage stakeholders through clear, direct, detailed, organized, adaptable, and persuasive communication.

This role is ideal for individuals who excel in program management, policy or process management, and can lead complex projects to successful outcomes.

Key Skills and Qualifications:

  • 2+ years in program management, policy or process management.
  • Track record of problem-solving skills and analytical decision-making.
  • Strong communicator able to explain findings and recommendations to various stakeholders and audiences.
  • Ability to build expertise quickly, absorb details, and adapt to shifting priorities.
  • Excellent communication, collaboration, facilitation, and interpersonal skills.
  • Familiarity with AI- or automation-enhanced T&S or Service environments.
  • Experience in Trust and Safety, risk mitigation, dispute resolution, incident management, content moderation.

Benefits:

  • Opportunity to work on high-impact initiatives.
  • Chance to develop subject matter expertise in global Trust and Safety policies.
  • Collaborative environment with cross-functional teams.
  • Flexible remote work arrangements.

At Thumbtack, we value diversity and inclusivity. We welcome applications from qualified candidates who bring unique perspectives and experiences.

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