Technical Implementation Expert

2 days ago

Batangas, Calabarzon, Philippines beBeeIntegration Full time $80,000 - $100,000
Job Title: Integration Specialist

About the Role:
The Integration Specialist plays a critical role in ensuring new clients are successfully implemented with a heavy focus on technical integrations. This role is responsible for managing CRM integrations, API connectivity, and related technical workflows during the onboarding process. You will be the bridge between our product, customer success, and client IT/technical teams to ensure data flows seamlessly and customers go live quickly with minimal disruption.

Key Responsibilities:
  • Configure, test, and deploy CRM integrations, APIs, and other connected systems during onboarding, ensuring accuracy and stability
  • Proactively identify, diagnose, and resolve API errors, data sync issues, and configuration challenges, working closely with product and engineering teams
  • Partner with implementation managers, CSMs, and sales engineers to align technical work with client requirements, while remaining primarily focused on backend execution
  • Document and refine integration processes to improve efficiency, reduce implementation time by 10%+, and minimize recurring issues
  • Perform thorough end-to-end testing of integrations before launch to ensure they meet performance and functional requirements
  • Manage and validate data flows between systems to ensure integrity and proper synchronization

Requirements:
  • 3-5 years of experience in technical implementation, integrations, or technical account management (preferably in SaaS or software solutions)
  • Experience with CRM platforms and API integrations (REST, webhooks, etc.)
  • Strong troubleshooting and problem-solving abilities with complex systems
  • Excellent project management skills; able to manage multiple technical projects simultaneously
  • Strong written and verbal communication skills, including ability to explain technical concepts to non-technical audiences
  • Highly organized with a proven ability to follow through on commitments

Benefits:
  • 100% remote work environment
  • PTO credits
  • 22 official company holidays
  • Health care
  • Life insurance
  • Ambitious culture that celebrates growth and innovation

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