Service Operations Manager

4 days ago


Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time
Job Description

The role of the Service Operations Manager involves managing administration post invoice activities for an assigned group of accounts, with a focus on improving customer experience, providing sales support, and ensuring billing accuracy and completeness. This position requires strong analytical skills to analyze and identify solutions necessary to resolve issues according to established service levels.

Main Responsibilities
  • Analyze and identify solutions to resolve issues in accordance with established service levels.
  • Contribute to a cooperative team environment to meet department deadlines and goals.
  • Support new business billing set up and implementation.
Key Qualifications
  • Demonstrated strong critical thinking, problem-solving, and analytical skills.
  • Effective at managing multiple priorities with attention to detail, accomplishing tasks by considering all areas.


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