Service Operations Manager
4 days ago
We are looking for a highly skilled Service Operations Manager to join our team at Manpower Philippines. As a key member of our Technology & Operations group, you will play a vital role in ensuring the delivery of exceptional service levels to our clients.
Key Responsibilities:- Develop and maintain strong relationships with internal and external stakeholders, including Service Leads, Account Leads, Commercial Leads, Operational Capability teams, customers, and suppliers.
- Negotiate, agree, design, manage and maintain SLA's and associated credit structures as required.
- Proactively manage service levels, focusing on prevention of failures and swift corrective actions when necessary.
- Work with Change Managers to understand Service Level Management requirements for proposed new services and changes.
You will be responsible for driving the Service Provider(s) continual improvement processes, ensuring that clients obtain anticipated value and benefits from the relationships and associated contracts.
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Senior Operations Manager
4 days ago
Manila, National Capital Region, Philippines DME Service Solutions Full timeAbout DME Service SolutionsFounded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. Our mission is to develop our clients' brand value through positive customer experiences, while also helping them meet their strategic business goals.We are dedicated to supporting the...
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Supervisor/Operation Manager
2 weeks ago
Manila, National Capital Region, Philippines DME Service Solutions Full timeSupervisor/Operation Manager - Future Candidates – PHJob Posting Title: Supervisor/Operation Manager – Future CandidatesReports to: Immediate SuperiorLocation: Remote WorkCountry: PhilippinesAbout DME Serve:Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions....
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Salesforce Support and Services Expert
3 days ago
Manila, National Capital Region, Philippines Global Process Manager Inc. Full timeSalesforce Support and Services ExpertWe are seeking a highly skilled Salesforce Support and Services Expert to join our team at Global Process Manager Inc. As a key member of our organization, you will be responsible for providing top-notch support to our users, ensuring they have a seamless experience with the Salesforce platform.Your Key...
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Service Operations Manager
6 days ago
Manila, National Capital Region, Philippines Mondelez International Full timeAbout Our TeamWe are a global leader in the snack food industry, with a portfolio of beloved brands that are enjoyed by consumers around the world.Job SummaryWe are seeking a Service Operations Manager to join our team. As a Service Operations Manager, you will be responsible for ensuring the delivery of high-quality service operations across our...
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Service Operations Manager
4 days ago
Manila, National Capital Region, Philippines Mondelez España Galletas Production SLU Full timeKey ResponsibilitiesAs a Service Operations Manager, you will be responsible for leading the development of standard operating procedures, driving standardization and simplification of processes, and providing input for training materials.
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Operation Assistant Manager
1 week ago
Manila, National Capital Region, Philippines Hellmann Shared Service Center Inc. Full timeAbout the position As a Assistant Manager - Operation, you'll be at the forefront of orchestrating our customers' global PO Management / sea freight operation and daily shipments. Your role is to manage the end-to-end shipment process from shipment forecasting & Purchase Order Follow up, timely freight booking, pick-up, customs activities, delivery, billing,...
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ERP Test Management
4 days ago
Manila, National Capital Region, Philippines Global Process Manager Inc. Full timeAbout WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...
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Commercial Operations Specialist
4 days ago
Manila, National Capital Region, Philippines Shell Business Operations - Manila Full timeAbout the JobWe are looking for a highly skilled Commercial Operations Specialist to join our team at Shell Business Operations - Manila. In this role, you will be responsible for managing a portfolio of contracts and handling new demands assigned to Class of Business and category/categories according to Category Management Contracting and Procurement (CMCP)...
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Accounting Manager
4 days ago
Manila, National Capital Region, Philippines Global Process Manager Inc. Full timeJob Qualification:Bachelor's degree in Accounting or equivalent work experience requiredMaster's degreeCertified Public Accountant (CPA)At least 8-10 years' relevant work experience3-5 years Managerial experienceShipping, Transportation or Logistics experience is a plusExperience in planning, developing and managing the finances of a businessExperience...
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Data Insights and Operations Manager
5 days ago
Manila, National Capital Region, Philippines DME Service Solutions Full timeAbout the JobThis senior leadership role requires an experienced professional to develop and execute a comprehensive data strategy that meets the reporting and analytics needs of the company. As a Business Intelligence Senior Manager, you will be responsible for leading a team of analysts and engineers to design, develop, and deploy data-driven solutions...
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Service Operations Manager
4 days ago
Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full timeJob DescriptionThe role of the Service Operations Manager involves managing administration post invoice activities for an assigned group of accounts, with a focus on improving customer experience, providing sales support, and ensuring billing accuracy and completeness. This position requires strong analytical skills to analyze and identify solutions...
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Technical Service Representative
2 days ago
Manila, National Capital Region, Philippines White & Case Global Operations Center Manila Full timeAbout the Role:White & Case Global Operations Center Manila is seeking a dynamic and results-driven Service Desk Analyst to play a critical role in resolving internal user issues and service requests. The ideal candidate will have a strong business focus, excellent customer service skills, and the ability to troubleshoot technical issues.Responsibilities...
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Service Desk Operations Manager
4 days ago
Manila, National Capital Region, Philippines Westchester Veterinary Center and Cat Clinic Full timeService Desk Operations ManagerWe are seeking an experienced Service Desk Operations Manager to lead our service delivery team. As a key member of our management team, you will oversee the day-to-day operations of the service desk, ensuring that technical issues are resolved efficiently and effectively.Main Responsibilities:Oversee the service desk team,...
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Operations Manager
4 days ago
Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeResponsibilities:Manage people and overall performance of program spanRole requires a combination of leadership, strategic planning, and hands-on management to ensure that both the workforce and business processes are aligned to meet organizational goalsProvide ground level assessment and recommendations on processes with respect to process...
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Manager, Service Operations
3 days ago
Manila, National Capital Region, Philippines Hopper Full timeManager, Service Operations (Back Office)Customer advocacy is at the heart of Customer Service. Hopper's Customer Service teams endeavor to automate, in order to allow customers to help themselves whenever possible and provide both users and agents a delightful, seamless experience. The B2B CS Operations Manager will have an integral role in driving customer...
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Operations Manager
4 days ago
Manila, National Capital Region, Philippines LIKAS YAMAN SERVICE CORPORATION Full timeLIKAS YAMAN SERVICE CORPORATION is hiring a highly skilled Construction Scheduler to play a key role in our project planning and execution processes.The ideal candidate will have extensive experience in construction management, with a strong focus on scheduling and coordination.Duties will include creating project schedules, conducting site visits to monitor...
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operations supervisor
1 week ago
Manila, National Capital Region, Philippines PATENTLOG PHILIPPINES SERVICE INC Full timeAbout the roleWe are seeking an experienced Operations Supervisor to join our team at PATENTLOG PHILIPPINES SERVICE INC' in Makati City, Metro Manila. In this full-time role, you will be responsible for ensuring the smooth and efficient operations of our import and export services, with a focus on customs clearance and regulatory compliance.What you'll be...
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Manager, Service Operations
7 days ago
Manila, National Capital Region, Philippines Hopper Full timeManager, Service Operations (Back Office)Customer advocacy is at the heart of Customer Service. Hopper's Customer Service teams endeavor to automate, in order to allow customers to help themselves whenever possible and provide both users and agents a delightful, seamless experience. The B2B CS Operations Manager will have an integral role in driving customer...
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Managed Services Operations Coordinator
2 days ago
Manila, National Capital Region, Philippines Prime System Solutions Full timeJob Description:The Managed Services Operations Coordinator is responsible for planning and organizing activities for technical support functions while tracking conformance to contractual obligations. This position requires providing excellent customer service to clients and ensuring their needs are met promptly.This role involves following up with clients...
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Food Service Operations Manager
5 days ago
Manila, National Capital Region, Philippines Golden Arches Development Corporation (McDonald's) Full timeJob SummaryWe are seeking a highly motivated and organized individual to join our team as a Food Service Operations Manager. In this role, you will be responsible for overseeing the daily operations of our restaurant, including managing staff, maintaining high standards of customer service, and ensuring that all aspects of the business are running...