Head of Business Process Management

7 days ago


Cebu City, Central Visayas, Philippines Virtual Staffing Solutions Full time
About the Job: As a seasoned professional in the BPO industry, we are seeking an accomplished Country Head of Operations to lead our operations team and drive business growth at Virtual Staffing Solutions. This is an exciting chance to join a dynamic and fast-paced environment, shaping operational strategies and achieving revenue targets.

Key Responsibilities:
  • Develop and implement strategic plans and objectives for the account, aligned with the company's vision and mission.
  • Monitor and analyze financial and operational metrics, identifying areas for improvement.
  • Establish and maintain strong relationships with clients, understanding their needs and expectations.

About You: To succeed in this role, you will require a postgraduate degree or MBA, at least 15 years of experience in the BPO industry, and a proven track record of managing and growing a large-scale financial account. Strong leadership, analytical, and problem-solving skills are essential, as well as excellent communication and interpersonal abilities.
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