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Customer Service Trainer

2 weeks ago

Pasig, National Capital Region, Philippines WNS Full time
About the Role:

We are looking for an experienced Customer Service Trainer to join our team at WNS. As a trainer, you will be responsible for delivering high-quality training programs that meet business objectives and drive customer satisfaction.

Key Responsibilities:
  • Design and deliver training content for customer-facing roles
  • Develop and maintain training materials, including presentations, handouts, and evaluation tools
  • Collaborate with subject matter experts to ensure training content is accurate and up-to-date
  • Provide coaching and feedback to trainers to ensure consistency and excellence in customer service
  • Maintain records of training delivery, participant feedback, and assessment results

This is an exciting opportunity to join a dynamic team and contribute to the success of our customers.