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Trainer | Healthcare

4 weeks ago

Pasig, National Capital Region, Philippines IFIVE INC. Full time

Highlights

  • Competitive compensation and benefits packages

  • Continuous professional development and learning opportunities

  • Regular engagement activities and events

______________________________________________________________________________

TRAINER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent

ROLE OVERVIEW

We are looking for aTrainerto be part of our team.

  • He/She is responsible for delivering effective training programs to new hires and existing employees to ensure they have the knowledge and skills needed to provide high-quality customer service. This role involves developing training materials, conducting training sessions, and assessing the effectiveness of training programs.

  • He/She plays a key role in maintaining and improving performance and productivity within the organization.

MAIN RESPONSIBILITIES

Training Delivery

  • Conduct comprehensive training sessions for new hires and ongoing training for current employees.

  • Utilize various training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.

  • Facilitate classroom-style, virtual, and on-the-job training. Curriculum Development

  • Develop, update, and improve training materials, manuals, and modules to keep content current and engaging.

  • Collaborate with subject matter experts to ensure the accuracy and relevance of training content.

Performance Assessment

  • Conduct assessments and evaluations to measure training effectiveness and learning outcomes.

  • Provide feedback and coaching to trainees to help them improve their performance.

  • Identify training gaps and provide recommendations for additional training or support.

Continuous Improvement

  • Stay current with industry trends, best practices, and new technologies in training and development.

  • Propose and implement improvements to training programs based on feedback and performance data.

Documentation and Reporting

  • Maintain detailed records of training activities, attendance, and trainee performance.

  • Prepare and present reports on training activities and outcomes to management.

Requirements

  • Minimum of 1 year of experience in training, preferably in a BPO or customer service environment.

  • Experience in developing training materials and delivering training sessions.

  • Excellent communication and presentation skills.

  • Strong organizational and time management skills.

  • Ability to adapt training methods to meet the needs of diverse learners.

  • Proficiency in using training software and tools, including LMS (Learning Management System).

  • Strong analytical skills to assess training effectiveness and identify areas for improvement.

  • Ability to work flexible hours, including evenings and weekends, if necessary.

  • Must be able to work on any of our sites
    o8thFloor Zeta Tower Bridgetowne, C-5 Quezon City

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