Remote Service Delivery Professional

3 hours ago

San Fernando, Central Luzon, Philippines beBeeServiceDelivery Full time ₱450,000 - ₱600,000
Job Overview

We are seeking two experienced professionals to provide ongoing customer support and relationship management for our global device lifecycle programs. These programs help enterprise customers manage critical events like employee onboarding and offboarding. The ideal candidate will have strong experience in IT services and customer relationship management.

As a key member of the team, you will act as the customer's advocate in your region, fielding support questions, resolving issues, and coordinating with internal teams to ensure a seamless service delivery.

Key Responsibilities
  • Customer Advocacy: Serve as the primary customer-facing representative for your region, building trusted relationships and ensuring ongoing satisfaction.
  • Issue Resolution: Field customer inquiries, troubleshoot issues, and coordinate with fulfillment hubs, asset management, and internal teams for timely resolution.
  • Service Monitoring: Monitor and track the progress of workflows (joiner, leaver, refresh, advanced exchange) to ensure requests are fulfilled correctly and on time.
  • Performance Metrics: Track SLAs/KPIs and identify any service gaps that need to be addressed.
  • Process Improvement: Serve as the bridge between customers and our internal teams, providing valuable insights and feedback to enhance workflows and service quality.
Required Skills and Qualifications
  • Experience: At least 3 years of experience as a Service Delivery Manager, Customer Success Manager, or a similar client-facing role in IT services or enterprise technology.
  • Language Skills: Well-spoken and well-written English is required.
  • Technical Acumen: Strong background in customer relationship management and issue resolution, with a familiarity with ServiceNow or other IT service management platforms.
  • Collaboration: Proven ability to coordinate across distributed teams and global stakeholders.
  • Problem-Solving: Excellent communication and problem-solving skills with a proactive approach to issue management.
Benefits
  • Impact: A fully remote role with regional ownership and visibility in a global program.
  • Environment: A collaborative, customer-centric work environment.

  • Service Delivery Senior Director

    2 days ago

    San Fernando, Central Luzon, Philippines SupportNinja Full time

    Start Date: ASAPWork Setup:Remote - But will need to travel to Sanctum and Hideout when needed (Hybrid)OverviewJob Summary:An assertive character that can work independently, yet function in a team environmentExcellent organization, planning, time management, and analytical skills. Strong team building, interpersonal, communication, and motivational...

  • Director, Service Delivery

    1 week ago

    San Fernando, Central Luzon, Philippines SupportNinja Full time

    OverviewWork Set-Up: Onsite at The Hideout in Clark, PampangaThe Director, Service Delivery is responsible for organizing and overseeing the daily operations. The role is responsible also for ensuring that the business is well-coordinated and productive by directing its procedures and improvements for higher efficiency and profitability. The goal for this...

  • Service Delivery Manager

    3 days ago

    San Fernando, Central Luzon, Philippines SupportNinja Full time $70,000 - $120,000 per year

    Work Set Up: Onsite at The Hideout in Clark, PampangaType of Contract: Full TimeIf you are interested, you can access your instant interview here: Job Summary:The Service Delivery Manager (SDM) is responsible for overseeing the delivery of services to clients, ensuring high levels of client satisfaction, managing financial aspects of program management, and...

  • Remote Customer Service Professional

    3 hours ago

    San Fernando, Central Luzon, Philippines beBeeSupport Full time ₱180,000 - ₱300,000

    OverviewWe are seeking a skilled and motivated Remote Front Office Support Specialist to join our team. The successful candidate will provide administrative and operational support to our hotel's Front Office team, enabling on-site receptionists to focus on guest-facing activities.ResponsibilitiesReservations & Guest Communication: Manage incoming...

  • Service Support Professional

    3 hours ago

    San Fernando, Central Luzon, Philippines beBeeCustomerSupport Full time ₱2,500,000 - ₱3,280,000

    We are seeking a skilled professional to fill the role of Customer Service Representative in our Operations group. In this position, you will have the opportunity to make a meaningful impact on the lives of our clients and contribute to the success of our organization.">The ideal candidate will have 3+ years of experience in a customer service role,...

  • Customer Service

    7 days ago

    San Fernando, Central Luzon, Philippines Remote Employee Full time ₱150,000 - ₱300,000 per year

    Key Responsibilities:Answer inbound calls, text messages, emails, and web enquiries from customers Quote customers based on internal pricing tools and guidelines Organise pickup jobs by liaising with internal dispatch systems or team Handle follow-ups, confirmations, and post-job communication Build rapport and close deals confidently we dont chase, we...

  • Manager, Service Delivery

    7 days ago

    San Fernando, Central Luzon, Philippines Mobile Full time $40,000 - $60,000 per year

    Manager, Service Delivery Your potential has a place here with TTEC's award-winning employment experience. As a Service Delivery Manager working onsite in Pampanga, Philippines you'll be a part of bringing humanity to business. #experienceTTEC What You'll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an...

  • Customer Service Representative

    7 days ago

    San Fernando, Central Luzon, Philippines Remote Employee PH Full time ₱1,200,000 - ₱1,500,000 per year

    Remote Employee BPO has an outstanding opportunity for youRole: Customer Service RepresentativeCompensation: Competitive Basic SalaryBonus: 5,000 Perfect AttendanceBenefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential, Free Meal, Free Uniform, Government Mandated Benefits, Company EventsWork Schedule: 9:00 pm to 6:00 am Philippine...

  • Customer Service Food Delivery Coordinator

    2 days ago

    San Fernando, Central Luzon, Philippines beBeeDelivery Full time ₱180,000 - ₱240,000

    Food Delivery Specialist Job SummaryWe are seeking a dedicated and customer-focused Food Delivery Specialist to join our team.OverviewThe successful candidate will be responsible for delivering exceptional service by ensuring prompt and accurate delivery of food orders to our guests. This role requires strong communication skills, attention to detail, and...

  • Remote Managed Services Specialist

    3 hours ago

    San Fernando, Central Luzon, Philippines beBeeEngineering Full time ₱800,000 - ₱1,200,000

    Role Summary:Managed Services ProfessionalWe are seeking an experienced Managed Services Engineer to support and deliver superior service to ISP/MSP business customers worldwide. This is a Full-Time, 100% Remote opportunity with multiple shift options available.Key Responsibilities:Provide end-to-end support for customers with a focus on SDWAN, Internet, and...