
Senior Employee Relations Manager
4 days ago
Establishing strong business relationships with employees and management is a key aspect of this role.
The HR Business Partner will be responsible for aligning business objectives with employees and management in designated business units, providing daily HR policy guidance, resolving employee relations issues/grievances, and promoting a safe and healthy workplace and employer-employee relationship, welfare and engagement.
In this position, you'll have the opportunity to:
- Perform routine tasks required to administer and execute human resource initiatives including but not limited to improving work relationships, building morale, and increasing work productivity and talent retention
- Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance
- Analyze trends and metrics in partnership with business units to develop solutions, programs and policies
- Maintain knowledge of labor law updates, market trends, best practices, regulatory changes, and new technologies in employee relations capacity
- Respond to general employee-related inquiries and perform ad hoc duties, as necessary
- Bachelor's degree in Human Resources Management and/or any relevant field
- Excellent verbal and written English communication skills
- 8+ years' experience as HRBP or equivalent role (employee/labor relations) in a customer service contact center environment; travel industry preferred
- Demonstrable experience in managing employee grievance and labor legislation
- Highly skilled in MS Office and other office tools
- Strong organizational, attention to detail and interpersonal skills
- Strong ability to act with integrity, professionalism, and confidentiality
- Excellent time management skills with a proven ability to meet deadlines
We offer a dynamic work environment that supports professional growth and development. Our inclusive culture values diversity, equity, and inclusion, providing opportunities for global career advancement and recognition of individual achievements.
Award-winning organization offering flexible work arrangements, employee wellness programs, and company-sponsored social events to foster a positive work-life balance and team spirit.
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