Customer Service Leadership Role

3 days ago


Pasig, National Capital Region, Philippines beBeeLeadership Full time $60,000 - $80,000
Job Opportunity

A leader is needed to motivate and mentor our customer support teams. The ideal candidate will have experience in guiding teams towards success, managing KPIs, attendance, and performance with precision.

Qualifications
  • Minimum 3 years of leadership experience in a customer service environment.
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
Responsibilities
  • Lead and monitor the performance of assigned agents to ensure KPIs are consistently met or exceeded.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
Benefits
  • Performance and recognition bonuses
  • Health and dental insurance
  • Paid time off


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