Senior Quality Assurance Director
4 days ago
**Job Title:** Senior Quality Assurance Director
Neksjob Corporation
About the Role:
We are seeking a highly skilled and experienced Senior Quality Assurance Director to join our team at Neksjob Corporation. As a Senior Quality Assurance Director, you will play a critical role in ensuring the quality of customer interactions across multiple channels, including telephone calls, emails, and chats.
About You:
To be successful in this role, you will need to have advanced knowledge and experience in quality assurance, with a strong understanding of customer service standards. You will also need to have proven ability to lead and participate in the development of new solutions and quality assurance projects.
Key Responsibilities:
- Monitor and evaluate the quality of customer interactions across multiple channels, ensuring compliance with established quality standards.
- Document performance issues and quality metrics for management review.
- Provide actionable feedback and contribute to the formal coaching and training of team members.
- Lead and participate in the development of new quality assurance projects and initiatives.
- Share best practices and offer guidance to team members to enhance performance and adherence to quality standards.
- Serve as the primary point of contact for complex quality assurance matters, offering solutions and support as needed.
- Coordinate daily operations and oversee the implementation of short- to medium-term activities within the quality assurance team.
- Contribute to the development and refinement of policies, processes, and standards related to quality assurance.
- Manage a mixed team of Specialists and Support staff, ensuring their professional development and alignment with departmental goals.
Qualifications:
- Advanced knowledge and experience in quality assurance, with a strong understanding of customer service standards.
- Proven ability to lead and participate in the development of new solutions and quality assurance projects.
- Strong capability to provide guidance, share best practices, and manage team performance.
- Experience in coordinating and overseeing daily operations within a team.
- Ability to contribute to and make decisions regarding policy, process, and standard development.
- Experience managing a mixed team of Specialists and Support staff, with full responsibility for their professional growth and performance management.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work onsite with a shifting schedule.
-
Quality Assurance Manager Lead
4 days ago
Taguig, National Capital Region, Philippines Neksjob Philippines Full timeNeksjob Corporation: A Leader in Quality AssuranceWe are committed to delivering exceptional quality in all our interactions with customers. As a Senior Quality Assurance Director, you will play a vital role in ensuring that we meet our quality standards and exceed customer expectations.Your Key Responsibilities:Evaluate the quality of customer interactions...
-
Senior Director, Quality
10 hours ago
Taguig, National Capital Region, Philippines Coca-Cola HBC Full timeJob Description SummaryThe Quality and Food Safety (QFS) Senior Director is responsible for fostering a quality mindset across the ASEAN and South Pacific Operating Unit (ASP OU) and bottlers, ensuring quality is integral to every role. The role leads the team of QFS Directors across the ASP OU and supports the consistent implementation of QFS programs. It...
-
Service Quality Assurance Director
4 days ago
Taguig, National Capital Region, Philippines Best Reliable Resources Full timeWe are seeking a skilled Service Quality Assurance Director to lead our customer service team at Best Reliable Resources. As a leader, you will be responsible for ensuring our customers receive the highest level of service by managing and motivating a team of customer service representatives.About the Position:Implement strategies to enhance efficiency and...
-
Senior Director, Quality Leadership
6 hours ago
Taguig, National Capital Region, Philippines Coca-Cola HBC Full timeCoca-Cola HBC is seeking a Senior Director, Quality to join its team in the role of fostering a quality mindset across the ASEAN and South Pacific Operating Unit (ASP OU) and bottlers.The ideal candidate will have extensive experience in food manufacturing processes, quality assurance, and food safety, with the ability to lead and build a strong, dynamic...
-
Senior Quality Assurance Specialist
4 days ago
Taguig, National Capital Region, Philippines RecruiterPH Full timeAbout UsRecruiterPH is a leading recruitment agency dedicated to connecting top talent with exceptional opportunities.Job SummaryWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team. As a key member of our contact centre, you will be responsible for driving quality and excellence in our interactions.Key ResponsibilitiesProcess...
-
Director of Quality and Assurance
6 hours ago
Taguig, National Capital Region, Philippines Coca-Cola HBC Full timeCoca-Cola HBC is a leading beverage company with a rich history and commitment to quality. We are seeking a highly skilled Sr Director, Quality to join our team and lead our quality and food safety initiatives.The successful candidate will be responsible for developing and implementing quality and food safety strategies across the ASEAN and South Pacific...
-
Quality Assurance Team Lead
4 days ago
Taguig, National Capital Region, Philippines Neksjob Philippines Full timeJob Title: Senior Customer Service Quality ManagerNeksjob Philippines is seeking a highly skilled and experienced Senior Customer Service Quality Manager to join our team. This role requires someone who can oversee the quality of customer interactions, ensure accuracy, and adhere to established quality standards.About the Job:Monitor and evaluate the quality...
-
Senior Quality Assurance Lead
3 days ago
Taguig, National Capital Region, Philippines HawodTech Solutions Full timeJob DescriptionAn experienced Senior Quality Assurance Lead is required to lead a team of manual and automation testers in ensuring software applications meet business needs. Key responsibilities include planning, scheduling, and reporting test outcomes to stakeholders.Key Responsibilities:Test Planning & Analysis: Understanding of Manual and Automated...
-
Quality Assurance Professional
2 days ago
Taguig, National Capital Region, Philippines The Coca-Cola Company Full timeJob DescriptionWe are seeking an experienced Quality Assurance Professional to join our Technical Global Audit Organization (GAO) as a Global Quality Auditor based in Manila, Philippines.This role presents a unique opportunity for those seeking to transition to one of the world's largest and most successful beverage companies. As a Quality Assurance...
-
Quality Assurance Specialist
3 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeResponsibilities:Carry out quality assurance oversight activities defined in the Client Managed Care National Best Practices and Quality Assurance StandardsConduct regular and systematic review of Managed Care internal and external claim files with focus towards validation of consistent evaluation of evidence-based medicine, comprehensive assessments,...
-
Quality Assurance
2 weeks ago
Taguig, National Capital Region, Philippines Welsend Global Services Full timeQuality Assurance - Restaurant Order TakingWelsend Global ServicesOn-site - Taguig 1-3 Yrs Exp High/Senior High School Full-timeJob DescriptionDescriptionQuality Assurance (QA) position:Experience in QA (1 year minimum) - For external hiresTechnical Skills:Proficiency in MS OfficeBasic knowledge of SQLSoft Skills:Attention to Detail: Ensuring accuracy in...
-
Quality Assurance Manager
4 days ago
Taguig, National Capital Region, Philippines eTeam PH Full timeAbout the RoleWe are seeking an experienced Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for developing and implementing effective testing strategies to ensure the highest quality of our products.
-
Quality Assurance Automation Expert
3 days ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeAt Nityo Infotech, we are seeking a highly skilled Senior Quality Automation Engineer to join our team. The ideal candidate will have a strong understanding of QA methodologies and process improvement.The selected individual will be responsible for developing and executing automated and performance testing. They should have solid experience working with...
-
Quality Assurance Specialist
4 days ago
Taguig, National Capital Region, Philippines Coca-Cola HBC Full timeThe Quality Assurance Specialist will be responsible for conducting rigorous reviews of key environmental, occupational health and safety performance indicators for information that enhances the assessment of business risk to improve the overall audit process.As a specialist, you will leverage investigative skills and techniques to quickly identify risk...
-
Assistant Quality Assurance Manager
4 weeks ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full timeLocation: AuraWork Setup: Onsite (Shifting Schedule)Start Date: ASAPJob Description:The Assistant Quality Assurance Manager is responsible for overseeing the quality of inbound and outbound customer interactions, including telephone calls, emails, and chats, ensuring accuracy and adherence to quality standards. This role involves documenting quality issues,...
-
Assistant Quality Assurance Manager
4 weeks ago
Taguig, National Capital Region, Philippines Neksjob Full timeLocation: AuraWork Setup: OnsiteShift: Shifting ScheduleStart Date: ASAPJob Description:The Assistant Quality Assurance Manager is responsible for overseeing the quality of inbound and outbound customer interactions, including telephone calls, emails, and chats, ensuring accuracy and adherence to quality standards. This role involves documenting quality...
-
Senior Quality Assurance Specialist
3 days ago
Taguig, National Capital Region, Philippines Hunter's Hub Inc Full timeJob Description:Hunter's Hub Inc is seeking an experienced Senior Quality Assurance Specialist to lead our test planning and execution functions. As a key member of our team, you will be responsible for handling various aspects of testing, including test approach definition, effort estimation, work scheduling, and manual test execution.The ideal candidate...
-
Clinical Quality Assurance Specialist
4 days ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeJob SummaryAt Gratitude Philippines, we are seeking a highly skilled Clinical Quality Assurance Specialist to join our team. This role is responsible for ensuring the highest quality of care for our clients through effective quality assurance oversight activities.
-
Quality Assurance Lead
4 days ago
Taguig, National Capital Region, Philippines Hunter's Hub Inc Full timeJob DescriptionWe are seeking a highly skilled Quality Assurance Lead to join our team at Hunter's Hub Inc. As a Senior QA Lead, you will play a critical role in ensuring the quality of our software applications and systems.ResponsibilitiesDesign and execute test plans on software applications and computer systemsRecord and document results and compare to...
-
Quality Assurance Manager
5 days ago
Taguig, National Capital Region, Philippines DKSH Group Full timeCompany Overview">DKSH Group is a leading market expansion services provider for businesses seeking to grow their presence in emerging markets.">Job Description">We are seeking a Quality Assurance Manager to join our team in Taguig, PH.">This role will be responsible for ensuring the implementation, maintenance, and continuous improvement of the Quality...