Service Quality Assurance Director

3 days ago


Taguig, National Capital Region, Philippines Best Reliable Resources Full time

We are seeking a skilled Service Quality Assurance Director to lead our customer service team at Best Reliable Resources. As a leader, you will be responsible for ensuring our customers receive the highest level of service by managing and motivating a team of customer service representatives.

About the Position:

  • Implement strategies to enhance efficiency and customer satisfaction through data analysis and metric tracking.
  • Collaborate with other departments to align on customer service initiatives and ensure a seamless end-to-end experience.
  • Provide coaching, training and support to drive performance and productivity in a fast-paced, dynamic environment.
  • Develop and refine customer service policies, processes and procedures to streamline operations and deliver consistently high levels of service.
  • Identify areas for improvement and implement strategies to address them.


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