Quality Assurance Team Lead

4 days ago


Taguig, National Capital Region, Philippines Neksjob Philippines Full time
Job Title: Senior Customer Service Quality Manager

Neksjob Philippines is seeking a highly skilled and experienced Senior Customer Service Quality Manager to join our team. This role requires someone who can oversee the quality of customer interactions, ensure accuracy, and adhere to established quality standards.

About the Job:

  • Monitor and evaluate the quality of customer interactions across multiple channels, including telephone, email, and chat, ensuring compliance with established quality standards.
  • Document performance issues and quality metrics for management review.
  • Provide actionable feedback and contribute to the formal coaching and training of team members.
  • Lead and participate in the development of new quality assurance projects and initiatives.
  • Share best practices and offer guidance to team members to enhance performance and adherence to quality standards.
  • Serve as the primary point of contact for complex quality assurance matters, offering solutions and support as needed.
  • Coordinate daily operations and oversee the implementation of short- to medium-term activities within the quality assurance team.
  • Contribute to the development and refinement of policies, processes, and standards related to quality assurance.
  • Manage a mixed team of Specialists and Support staff, ensuring their professional development and alignment with departmental goals.

Requirements:

  • Advanced knowledge and experience in quality assurance, with a strong understanding of customer service standards.
  • Proven ability to lead and participate in the development of new solutions and quality assurance projects.
  • Strong capability to provide guidance, share best practices, and manage team performance.
  • Experience in coordinating and overseeing daily operations within a team.
  • Ability to contribute to and make decisions regarding policy, process, and standard development.
  • Experience managing a mixed team of Specialists and Support staff, with full responsibility for their professional growth and performance management.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work onsite with a shifting schedule.


  • Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Neksjob Corporation: A Leader in Quality AssuranceWe are committed to delivering exceptional quality in all our interactions with customers. As a Senior Quality Assurance Director, you will play a vital role in ensuring that we meet our quality standards and exceed customer expectations.Your Key Responsibilities:Evaluate the quality of customer interactions...


  • Taguig, National Capital Region, Philippines Hunter's Hub Inc Full time

    Job DescriptionWe are seeking a highly skilled Quality Assurance Lead to join our team at Hunter's Hub Inc. As a Senior QA Lead, you will play a critical role in ensuring the quality of our software applications and systems.ResponsibilitiesDesign and execute test plans on software applications and computer systemsRecord and document results and compare to...


  • Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    **Job Title:** Senior Quality Assurance DirectorNeksjob CorporationAbout the Role:We are seeking a highly skilled and experienced Senior Quality Assurance Director to join our team at Neksjob Corporation. As a Senior Quality Assurance Director, you will play a critical role in ensuring the quality of customer interactions across multiple channels, including...


  • Taguig, National Capital Region, Philippines Neksjob Corporation Full time

    Location: AuraWork Setup: Onsite (Shifting Schedule)Start Date: ASAPJob Description:The Assistant Quality Assurance Manager is responsible for overseeing the quality of inbound and outbound customer interactions, including telephone calls, emails, and chats, ensuring accuracy and adherence to quality standards. This role involves documenting quality issues,...


  • Taguig, National Capital Region, Philippines Neksjob Full time

    Location: AuraWork Setup: OnsiteShift: Shifting ScheduleStart Date: ASAPJob Description:The Assistant Quality Assurance Manager is responsible for overseeing the quality of inbound and outbound customer interactions, including telephone calls, emails, and chats, ensuring accuracy and adherence to quality standards. This role involves documenting quality...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    About Us: Nityo Infotech is a leading provider of IT services and solutions. We are committed to delivering high-quality products and services that meet the evolving needs of our clients. Our team is passionate about innovation and excellence, and we are seeking like-minded professionals to join us.Job Overview: We are seeking a highly skilled Quality...


  • Taguig, National Capital Region, Philippines Tyler Technologies Full time

    About the Job DescriptionThe Technical Lead position is a critical role that requires a strong background in software quality assurance and leadership. In this role, you will be responsible for leading and mentoring QA teams, as well as collaborating with cross-functional teams to ensure the delivery of high-quality software products.Job DescriptionConduct...


  • Taguig, National Capital Region, Philippines HawodTech Solutions Full time

    Job DescriptionAn experienced Senior Quality Assurance Lead is required to lead a team of manual and automation testers in ensuring software applications meet business needs. Key responsibilities include planning, scheduling, and reporting test outcomes to stakeholders.Key Responsibilities:Test Planning & Analysis: Understanding of Manual and Automated...


  • Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time

    About Us:">At Welsend Global Services Inc., we pride ourselves on delivering high-quality solutions that meet our clients' needs.">Job Summary:">We are seeking a Quality Assurance (QA) professional to join our team. As a QA engineer, you will play a critical role in ensuring the quality and reliability of our software products.">Key...


  • Taguig, National Capital Region, Philippines HawodTech Solutions Full time

    About the Role:HawodTech Solutions is seeking an experienced Quality Assurance Manager to lead our testing efforts. As a seasoned professional, you will oversee a team of manual and automation testers to ensure that software applications meet business needs.Key Responsibilities:Plan, schedule, and report test outcomes to stakeholdersLead testing teams,...


  • Taguig, National Capital Region, Philippines eTeam PH Full time

    About the RoleWe are seeking an experienced Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for developing and implementing effective testing strategies to ensure the highest quality of our products.


  • Taguig, National Capital Region, Philippines DKSH Group Full time

    Company Overview">DKSH Group is a leading market expansion services provider for businesses seeking to grow their presence in emerging markets.">Job Description">We are seeking a Quality Assurance Manager to join our team in Taguig, PH.">This role will be responsible for ensuring the implementation, maintenance, and continuous improvement of the Quality...


  • Taguig, National Capital Region, Philippines Citigroup Inc. Full time

    We are currently seeking a highly skilled professional to join our team as a Regulatory Compliance Testing Quality Assurance Lead. As a member of our Finance Quality Assurance, Testing, and Validation (QATV) team, you will play a critical role in ensuring the highest standards of accuracy, reliability, and control through testing Citi's regulatory and...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Responsibilities:Carry out quality assurance oversight activities defined in the Client Managed Care National Best Practices and Quality Assurance StandardsConduct regular and systematic review of Managed Care internal and external claim files with focus towards validation of consistent evaluation of evidence-based medicine, comprehensive assessments,...


  • Taguig, National Capital Region, Philippines Globe Telecom, Inc. Full time

    About the RoleWe are seeking a skilled Quality Assurance Lead to join our team. The ideal candidate will have experience in leading testing teams, developing and implementing test strategies, and overseeing testing services.The successful candidate will ensure project quality, develop and maintain automation strategies, and serve as the primary point of...


  • Taguig, National Capital Region, Philippines RecruiterPH Full time

    About UsRecruiterPH is a leading recruitment agency dedicated to connecting top talent with exceptional opportunities.Job SummaryWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team. As a key member of our contact centre, you will be responsible for driving quality and excellence in our interactions.Key ResponsibilitiesProcess...


  • Taguig, National Capital Region, Philippines HawodTech Solutions Full time

    About the RoleWe are seeking a Quality Assurance Manager to oversee the development and execution of our testing strategies. The successful candidate will have strong leadership skills and be able to drive results.Main Responsibilities:Leading a team of manual and automation testers.Developing and refining test processes, methodologies, disciplines, and...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Job SummaryAt Gratitude Philippines, we are seeking a highly skilled Clinical Quality Assurance Specialist to join our team. This role is responsible for ensuring the highest quality of care for our clients through effective quality assurance oversight activities.


  • Taguig, National Capital Region, Philippines Hunters hub Incorporated Full time

    **About the Role**We are seeking a Quality Assurance and Business Analyst to join our team at Hunters hub Incorporated.The ideal candidate will have experience in writing Business Requirement Documents (BRD) and Data Gathering, as well as Quality Assurance work, primarily writing effective Test Cases, Test Plans, and executing the same.This role requires...


  • Taguig, National Capital Region, Philippines F. Hoffmann-La Roche Gruppe Full time

    About the PositionWe are seeking an experienced professional to lead our Government, Quality and Regulatory Affairs function in Philippines. This is a challenging opportunity for a seasoned professional to develop and implement strategic objectives to achieve excellence in quality and regulatory management.The successful candidate will have extensive...