Quality Assurance Manager Lead
2 days ago
At Neksjob, we're seeking an exceptional Quality Assurance Manager Lead to join our team. As a key member of our operations department, you'll play a vital role in ensuring the highest standards of quality across all customer interactions.
About the Role
We're looking for a seasoned professional with advanced knowledge and experience in quality assurance, who can lead and participate in the development of new solutions and quality assurance projects. Your strong capability to provide guidance, share best practices, and manage team performance will be essential in driving excellence within our organization.
Key Responsibilities
- Monitor and evaluate the quality of customer interactions across multiple channels, ensuring compliance with established quality standards.
- Document performance issues and quality metrics for management review.
- Provide actionable feedback and contribute to the formal coaching and training of team members.
- Lead and participate in the development of new quality assurance projects and initiatives.
- Share best practices and offer guidance to team members to enhance performance and adherence to quality standards.
Requirements
- Advanced knowledge and experience in quality assurance, with a strong understanding of customer service standards.
- Proven ability to lead and participate in the development of new solutions and quality assurance projects.
- Strong capability to provide guidance, share best practices, and manage team performance.
- Experience in coordinating and overseeing daily operations within a team.
- Ability to contribute to and make decisions regarding policy, process, and standard development.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work onsite with a shifting schedule.
Benefits
Neksjob offers a comprehensive benefits package, including competitive salary, opportunities for professional growth and development, and a collaborative work environment.
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