Advanced Support Professional

2 days ago

General Santos, Soccsksargen, Philippines beBeeQuality Full time ₱3,500,000 - ₱4,500,000
Quality Assurance Specialist Role

  We are seeking a Quality Assurance Specialist to join our team. In this role, you will be responsible for evaluating support interactions, identifying areas for improvement, and developing strategies to enhance customer satisfaction.

  • Assess support interactions according to established standards.
  • Identify opportunities for growth and provide constructive feedback.
  • Conduct in-depth analyses of team and individual performance.

  To succeed in this role, you will need excellent communication skills, the ability to work independently, and strong analytical skills. You will also need experience with quality assurance tools and processes, as well as knowledge of AI/ML-driven tools such as sentiment detection and interaction scoring.

  If you are passionate about delivering high-quality support and have a keen eye for detail, we encourage you to apply for this exciting opportunity.

Key Skills:
  • Experience with quality assurance tools and processes.
  • Knowledge of AI/ML-driven tools such as sentiment detection and interaction scoring.
  • Excellent communication and analytical skills.
Benefits:

  As a Quality Assurance Specialist at our company, you can expect a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

  We offer a flexible and remote-friendly work environment, which allows you to work from anywhere and maintain a healthy work-life balance.

About Us:

  Our company is committed to providing the best possible service to our customers. We believe that every team member plays a vital role in achieving this goal, and we strive to create an inclusive and supportive work environment where everyone can thrive.

  We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional support.

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