IT Specialist

An experienced IT professional responsible for providing technical assistance and troubleshooting for end-user devices, software applications, and company infrastructure.

• Key duties include managing help desk tickets, ensuring timely and effective communication, supporting network setup during onboarding or projects, and acting as a Level 3 escalation point.

The role also involves collaborating with vendors, implementing SaaS solutions, addressing infrastructure alerts, and contributing to continuous process improvement within the IT department.

• 7+ years of IT experience (desktop support, systems engineering, systems administration).
• Helpdesk MSP experience.
• Familiarity with RMM and PSA tools (e.g., Datto, Kaseya, NinjaOne, Halo, ConnectWise, Autotask).
• End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, deployment, MDM.
• Support of Cloud products: Office 365, SharePoint / OneDrive, Azure, Google.
• Systems Administration: Knowledge of Microsoft Windows Server Platforms (DC, FS, TS, Print, IIS) as well as Active Directory, Group Policy.
• Basic Exchange Server, Basic SQL Server.
• Support of BDR Products: Veeam, Azure, Local NAS.
• Support of Cybersecurity products: Barracuda, Webroot, Ironscales, Axcient, Spanning.
• Basic understanding and Support of Storage and Virtualization platforms: NAS OS, Dell Equallogic, Hyper-V, VMware.
• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, VPN and Firewalls.

• Must be willing to accept a long-term work-from-home arrangement.
• Must be amenable to a permanent night shift schedule.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Outsourcing and Offshoring Consulting